Happy Holidays!

Happy Holidays!

Wherever you are, whatever you celebrate, my family and I wish you all the best this holiday season. See you in the New Year, EmailGeeks!

3 Tailwinds Driving Focus on Building Direct Customer Relationships

3 Tailwinds Driving Focus on Building Direct Customer Relationships

It’s never been one marketing channel versus other channels, because it’s always been all marketing channels in coordination with each other—and, increasingly, all marketing channels in tight orchestration with each other. That said, three major digital marketing trends are causing brands to increase their focus and investments on email, SMS, loyalty, and…

TimTalk Webcast: What Keeps Me Awake at Night about Generative AI

TimTalk Webcast - What Keeps Me Up at Night about Generative AI

Generative AI has more upside than downside, but that doesn’t make the potential harms any less real. I join TimTalk host Tim Hughes to discuss some of the worries I wrote about in one of my MarketingProfs columns. Specifically, we talk about my worries that… GenAI will ultimately cost many people their…

Black Friday Week: 3 Key Email Marketing Insights

Black Friday Week- Key Email Marketing Insights

The time period from the start of the week of Black Friday through Cyber Monday is the critical beating heart of the holiday season for business-to-consumer brands. Here are three key takeaways for retail and ecommerce marketers: Seize the opportunity to get in front of eager buyers Expand your email audience…carefully Maximize…

4 Stakeholders Every Email Marketing Program Has & What They Want

4 Stakeholders Every Email Marketing Program Has & What They Want

Email marketing is as powerful as it is complicated—and that complexity is slowly growing over time. The reason it’s so complex boils down to one simple fact: Email marketing has multiple stakeholders, each with their own agenda and priorities. Email marketers have the challenging job of satisfying all of those stakeholders and…

4 Major Factors Impacting Email Marketing Performance This Holiday Season

4 Major Factors Impacting Email Marketing Performance This Holiday Season

It’s not enough to have meaningful external benchmarks and solid internal benchmarks. Marketers need the right perspective and context to properly use those benchmarks and to appropriately interpret their current results. That’s especially true during fast-moving peak seasons, like the holiday season for retailers and ecommerce brands. When measuring your email marketing…

The Last Word on November 2023

The Last Word

A roundup of email marketing articles, posts, and social buzz you might have missed last month… Must-read articles, posts & reports The Art Of AI: Marketers Use Technology For Content Creation, But Many Have Issues (MediaPost) Consumers Want Companies to Take a Stance on Climate Change, Mental Health (Insider Intelligence) The Reluctant…