Email Marketing RulesThe CDP’s New Role in AI-Driven Marketing
The enterprise marketing stack is smarter than ever, but it’s also becoming more fragmented. Predictive models influence targeting, generative systems create content, and agentic workflows are beginning to make autonomous decisions. But as AI moves closer to customer-facing action, the result is often inconsistency at scale. This whitepaper, produced by the Customer…
Why Loyalty Data Stays Underutilized
Georgia Gkolfinopoulou and I join Loyalty TV to discuss new research from Forrester (commissioned by Zeta Global) that explains why marketers are underusing loyalty data and how brands can overcome those barriers. With host Bridget Blaise-Shamai, we talk about: The major findings of the survey of more than 300 loyalty professionals The…
France’s CNIL Rules Push Marketers to Use Opens Even Less
New privacy rules in Europe are placing fresh limits on the use of tracking pixel data, which has already seen its usefulness decline dramatically in the wake of Apple’s Mail Privacy Protection. In the latest move, the French data protection authority CNIL has published its final recommendations on the use of email…
Owned Audiences and the Inbox as a Search Platform
Google has become the world’s largest publisher—and for brands that relied on organic search, that’s a crisis. In this episode of the Beyond the Search Bar podcast, I chat with host Russ Macumber about how search is changing and the role that email marketing can play as the Google Search monolith crumbles….
Adapting to the Most Active Inbox Provider Environment Ever
The launch of Mail Privacy Protection by Apple in 2021 kicked off the largest wave of inbox changes in more than a decade. Hide My Email, Link Tracking Protection, Deal Annotations, Deal Cards, AI Summaries, Brand Message Groupings, Branded Mail … It’s a wave of innovation that continues strong to this day….
Which Email Marketing Trends Are Truly Worth It?
Is the juice worth the squeeze? That was the central question in the session by Scott Cohen and Ryan Phelan at the ANA’s The Next Chapter of Email Evolution event in Chicago last month. The duo asked the audience to give a variety of trends a thumbs up or thumbs down, and…
The Last Word on May 2026
A roundup of digital marketing and email marketing articles, posts, and social buzz you might have missed last month… Must-read articles, posts & reports A DMARC Record Is Only a Suggestion (Spamtacular) Why Customer Identity is Moving to the Enterprise Data Layer (Email Vendor Selection) Accessibility Report 2026 (Email Markup Consortium) Meta…
Welcome! Email Marketing Rules is your guide to understanding the best practices of this complex, often misunderstood channel as you craft the best executions for your brand. Every week, we’ll explore strategies and tactics, discuss tips and inspiration, and dig into industry news and trends.
Chad S. White
GVP of CRM Strategy
Zeta Global
Author of Email Marketing Rules and nearly 4,000 articles about digital and email marketing
