Email Marketing RulesHow Marketers Can Adapt to Gmail’s ‘Manage Subscriptions’
“Received too many emails” has perennially been one of the top reasons consumers unsubscribe. Google is clearly trying to address this complaint with the “Manage Subscriptions” functionality it launched in Gmail last year and rolled out over the course of subsequent months. However, the functionality is hampered by flaws that limit its…
How Ethical Are Your Digital Marketing Tactics?
The issue of ethics in digital marketing is being supercharged by advancements in data management, machine learning, generative AI, and AI agents. In particular, that last one is ringing alarm bells for brands. According to an EMarketer survey, 71% of national brands say that marketers need to establish ethical and privacy standards…
Fourth Quarter 2025 Email Marketing Benchmark Report
Zeta Global’s latest Email Marketing Benchmark report shares aggregated data on sends, open rates, click rates, click-to-open rates, and unsubscribe rates from Oct. 1, 2025 through Dec. 31, 2025, including year-over-year changes. The benchmarks are broken down by industry (e.g., retail; travel, hospitality & entertainment; financial services & insurance; and media) and…
Is Email the Best Path to AI Commerce Dominance?
The majority of consumers used AI to help them make gift-buying decisions this past holiday season, according to a Zeta Global survey. But that doesn’t mean the experience was smooth. Most consumers had to enter lots of guidance about the gift recipient and preferred brands, typically over several prompts, before they got…
The Trends Shaping 2026 for Channel Marketers
Year after year, our award-winning Creative Services and Strategic Services teams help Zeta Global clients navigate the unique economic, social, and technological issues of the day across their digital marketing efforts. Here are 21 changes our experts see ahead for 2026. >> Read the predictions on the Zeta Blog
Stitching Together Email Identities Becomes More Vital after New Gmail Feature
Google is rolling out a new feature allowing users to add up to three additional Gmail addresses to their Google account while keeping access to their existing data and services. For marketers, the change puts even more emphasis on the ability to connect activity across multiple email addresses to a single customer,…
4 Ways AI Breaks Marketing Trust — and What Comes Next for 2026
AI will continue to dominate headlines and drive corporate agendas, but not always in a positive or constructive way. In 2026, unfortunately, we’ll be moving on from AI’s full-of-promise adolescent phase straight into its rebellious phase. Here are four predictions and how they will affect digital marketers’ channel priorities, corporate policies, and…
Email’s Enduring Advantage in an AI-Disrupted Marketing World
This video interview, in honor of being named a CMSWire Contributor of the Year for the fourth consecutive year, starts with the most flattering compliment I’ve ever received, then we dive into: How digital marketing success = owning customer relationships Where AI helps marketing—and where it hurts Platform risk and the cost…
Which AI Path Will You Take as a Marketer?
From the gramophone to the compass to the computer, advancements in technology routinely cause people to abandon skills, says The Atlantic’s Kwame Anthony Appiah in The Age of De-Skilling. “It’s a reassuring pattern—something let go, something else acquired,” he says. “But some gains come with deeper costs. They unsettle not only what…
AI & the Future of Email Marketing
At the same time that email marketers are using AI to transform their email programs, inbox providers are using AI to transform the inbox experience. In this hour-long on-demand webinar, Ortto’s Head of Email Deliverability, Travis Hazlewood, and I discuss the impact of all of these inbox changes on marketers and their…
Welcome! Email Marketing Rules is your guide to understanding the best practices of this complex, often misunderstood channel as you craft the best executions for your brand. Every week, we’ll explore strategies and tactics, discuss tips and inspiration, and dig into industry news and trends.
Chad S. White
GVP of CRM Strategy
Zeta Global
Author of Email Marketing Rules and nearly 4,000 articles about digital and email marketing
