Posted on November 22, 2022
Litmus invited me and 9 other Litmus Live speakers to share their email marketing predictions for 2023. My prediction was about customer data platforms:
“The sunsetting of third-party cookies, launch of Apple’s Mail Privacy Protection and App Tracking Transparency, and other changes have heightened the need of businesses to utilize their cross-channel customer data to make key decisions in their email marketing programs and other operations. Unfortunately, in most cases, that data is scattered across the organization in multiple databases that don’t talk to each other very well, if at all.
Adoption of customer data platforms will accelerate in 2023 because these systems solve this problem by aggregating all customer data in one central repository—as well as cleaning the data, better controlling access to the data, and mobilizing the data for usage across channels. For email marketing, this will lead to more relevant personalization, better segmentation, and smarter automation that leverages a wider array of triggers across channels.”
Of the other email marketing predictions, I especially agreed with those by Aaron Beatty, Brian Westnedge, Lee Munroe, and Rebekah K. Josefy.
Posted on November 16, 2022
Laws affecting loyalty program management vary from country to country around the world. Key elements, which are meant to protect consumers, impact the expiration of loyalty points, define restrictions for redemption, and require permission and consent of data collection and use.
Some of the laws that our Oracle CrowdTwist customers have to account for are from Canada, South Africa, and Europe. You’ll want to consult an attorney to determine which laws you need to comply with and how, but Oracle Marketing Consulting’s Carly Mathews provides a quick look at the laws in those countries and how they impact loyalty programs.
Posted on November 10, 2022
Numbers may not lie, but they certainly mislead and withhold the whole truth on a regular basis, if you’re not careful. And in today’s digital marketing world, it’s easier than ever to be fooled by data that’s masquerading as insights.
That’s because the end of third-party cookies, the introduction of Mail Privacy Protection (MPP) by Apple, the rise of omnichannel shopping, and other developments have made it harder to see the insights hiding in your data. All of those changes are highlighting the deficiencies in how digital marketers are currently using their metrics.
Let’s talk about four such deficiencies.
Posted on November 8, 2022
While loyalty programs are ultimately about growing revenue, generating lift, and driving frequency, that doesn’t mean transactions are all you should be measuring. In fact, if that is your only key performance indicator, then you’re almost certainly dampening the growth of your loyalty program.
To learn about 4 important loyalty program goals you won’t be able to optimize for if you’re only looking at transactions…
Posted on November 4, 2022
A roundup of email marketing articles, posts, and tweets you might have missed last month…
Must-read articles, posts & reports
Why Marketers Need to Jump on the AI Bandwagon (VentureBeat)
A Conversation With Aaron Smith of Sageflo (Campaign Genius)
Email Design Quick Wins (Email Design Review)
Insightful & entertaining tweets
Saw this on @semrush and couldn’t help it…
— robbiefitz (@RobbieFitz) October 14, 2022
— Jen Capstraw (@jencapstraw) October 12, 2022
First day at the new job. pic.twitter.com/VTCvM0x5V9
— 🐴 Frontend Horse (@FrontendHorse) October 9, 2022
Another Facebook email flop https://t.co/IsEggCEPv5
— Alex Williams (@alexcwilliams) October 4, 2022
Bad copywriting makes prospects feel like they’re being sold to.
Good copywriting makes prospects feel like they’re being helped.
— Chase Dimond | Email Marketing Nerd 📧 (@ecomchasedimond) October 30, 2022
Noteworthy subject lines
Uncommon Goods, 10/1 – 10 need-to-haves for hosting this fall
West Elm, 10/20 – Get in the spirit: Holiday decor now ships free!
Belk, 10/5 – Get holiday ready! Up to 65% off home must-haves
Crate & Barrel, 10/24 – Get your Christmas tree *now*—before they sell out 🌲
Ross Dress For Less, 10/15 – 🎁 Holiday Home Deals Start at Ross!
Hobby Lobby, 10/14 – Wrap Gifts With Style! 50% Off Christmas ✨
Williams Sonoma, 10/4 – No stress, no mess. Holiday foods delivered to your door >>>
VS PINK, 10/13 – Them: Is It Too Early? 🎄 Us: NEVER
Uncommon Goods, 10/13 – ABC: Always Be Christmassing
West Elm, 10/5 – All new holiday arrivals are here!
IKEA, 10/20 – Chad, the new holiday collection is here!
Banana Republic, 10/20 – Your Invitation Awaits: Preview The Gift of Imagination
Macy’s, 10/20 – Getting ahead of the holiday gift grind = more time to enjoy the merriment
Big Lots, 10/14 – ⚠️LAST CHANCE for big Ho-Ho-HOLIDAY DEALS
Quiksilver, 10/1 – Snow Is Near
Eddie Bauer, 10/14 – Are You DOWN To Save On Parkas & More?
Burlington, 10/5 – Layer up as temperatures go down
Gap, 10/13 – “Put on a jacket” – Every Mom Ever
Nordstrom, 10/20 – Coat season is just around the corner
Neiman Marcus, 10/5 – Must-have boots & jackets for fall
Michaels, 10/14 – Boo ya! Here’s 50% off Halloween décor essentials.
Gap, 10/6 – BASQUIAT x Gap
Bed Bath & Beyond, 10/1 – Brian Kelly, founder of The Points Guy 🤩 lives for rewards – shouldn’t you?
MyPanera, 10/6 – ✨Introducing a NEW MyPanera benefit!✨
Patagonia, 10/27 – Find community, path and purpose
New posts on EmailMarketingRules.com
Posted on November 2, 2022
Along with 8 other email marketing experts, I share some of my picks for the best resources for folks just starting out in the industry. My top picks include:
- Really Good Emails, in addition to signing up to lots of email programs yourself
- Email Geeks Slack community and the #EmailGeeks community on Twitter
- Your email service provider
- As well as (selfishly) my book, Email Marketing Rules
All of the contributors to this roundup really came at it from a different point of view, leading to a diverse range of suggestions. To see all of our recommendations…
Posted on November 1, 2022
Forget Personalisation, It’s Impossible and It Doesn’t Work. I’ll be honest: When I saw that headline in my Twitter feed, I nearly laughed out loud. In fact, I assumed the piece was satirical. It wasn’t.
As a long-time believer in and witness of the power of personalization in email marketing, I was skeptical. However, if you take the time to read the article as I did, then you’ll discover that the authors make some strong arguments about the weaknesses of personalization as a technical endeavor and business goal for B2B brands. Their opinion hinges on two points. Both are worth examining, along with some counterpoints.
Posted on October 27, 2022
Inbox providers’ long-standing approach has been to punish email marketing managers for not authenticating their emails with SPF (Sender Policy Framework), DKIM (Domain Keys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting and Conformance). This all-stick-and-no-carrot approach to email authentication led to slow adoption of SPF and DKIM since their introductions in the early 2000s, as well as slow adoption of DMARC since its creation in 2012. For instance, only 20.3% of domains publish some level of DMARC policy and a mere 6.1% have the preferred “p=reject” policy in place, according to 250ok’s 2019 Global DMARC Adoption report.
In an acknowledgment that the all-stick approach hadn’t fostered the adoption rates they wanted, a group of mailbox providers and email vendors got together and created Brand Indicators for Message Identification, or BIMI, as it’s commonly known. This standard rewards email senders who authenticate with SPF and DKIM and publish a DMARC record.
Implementing BIMI allows email marketing managers to display their chosen logo next to their sender name. In this blog post, Daniel Deneweth, Head of Email Deliverability Services at Oracle Marketing Consulting, discusses the three benefits provided by BIMI and the six steps to implement it.
Posted on October 25, 2022
“Deliverability and strategy are inexorably intertwined. Deliverability sets the floor for what we need to achieve.” That was just one of the things I said during my time on Email’s Not Dead podcast with Mailgun’s Jonathan Torres, Eric Trinidad, and Nick Schafer.
During our conversation, which focused heavily on deliverability and performance measurement, we also talked about:
- Spamhaus becoming much more active
- How Mail Privacy Protection is impacting the industry
- Whether other inbox providers will adopt policies similar to MPP
- The value of clicks and how to get more of them
- The need for re-permissioning
- The silver lining of MPP
To hear about all of those topics…
Posted on October 19, 2022
As ways to increase the relevance of your digital marketing campaigns, segmentation and personalization have evolved dramatically over the past decade or so. Indeed, they’ve come so far that simple personalization like addressing subscribers by their first name are now viewed as hollow gestures.
Today, consumers expect brands to use segmentation and personalization to demonstrate that they’re paying attention and truly understand who they are and what they’re interested in. Thankfully, brands have a wealth of potential data they can use to get closer to their customers and prospects.
In Oracle Consulting’s latest Marketing Checklist, we share more than 170 customer attributes you can use to either send a segmented campaign or personalize a campaign. These attributes include seven different kinds of information. In this post, Kaiti Gary discusses each kind.