Posted on October 12, 2022
“People do not engage with channels. They engage with brands.” That’s one of many points that I stressed when I joined OneSignal Chief Revenue Officer Josh Wetzel on the OneSignal Podcast. During our discussion, we talked about:
- How businesses should think about their channel prioritization
- How the various digital marketing channels complement each other
- Recommendations for those who are completely new to email marketing and looking to start a program
- How companies will think about messaging in 5 years
- And much more
Posted on October 11, 2022
Checklists can inspire you, help you identify gaps, allow you to take inventory, and provide an easy-to-follow action plan. At Oracle Marketing Consulting, we use checklists all the time with our clients. In fact, we love them so much that we wanted to share some of our most useful checklists, including this one about audience segmentation and personalization ideas.
Relevancy is core to delivering value to digital marketing subscribers, and segmentation and personalization are two of the major strategies for creating it. In this report, we’ve compiled a list of more than 170 attributes you can use to either send a segmented campaign or personalize a campaign. These customer attributes fall into seven different kinds of information:
- Social Influence
We hope this checklist inspires you to send more segmented and personalized digital marketing campaigns so you can achieve the performance you’re looking for.
Posted on October 7, 2022
The holiday season doesn’t have an off-season. Having a successful holiday season means executing a successful four-quarter strategy. Oracle Consulting’s Holiday Marketing Quarterly gives you a quarter-by-quarter plan for how to achieve more during the critical holiday season.
The fourth quarter is focused on wrapping up your final prep and then taking action during the holiday season to maximize results and minimize problems. In this 12-page Holiday Marketing Quarterly, we share a 21-point checklist that spans six areas of focus:
- Engaging Seasonal Buyers
- Automated Campaign Adjustments
- Leveraging New Capabilities
- Cross-Channel Coordination
- Incremental A/B Testing
- Finalizing Your Plans
For the full checklist…
Posted on October 6, 2022
Which messages should I send this subscriber today? For many brands, the answer to that question is complex, because some of their subscribers are qualified to receive multiple broadcast, segmented, or automated messages because of their preferences or behaviors. However, sending them a bunch of messages in quick succession tends to create noise, not success.
The solution to this problem is to have a clear message prioritization, which involves suppression and send time decisions around your digital marketing campaigns to ensure you’re:
- Not sending so many messages that your subscriber fatigues or opts out
- Sending the highest value message
- Avoiding taking attention away from your high-value messages
Accomplishing that can involve everything from no-tech to high-tech tactics. It also helps to strategize your message prioritization by dividing your campaigns into three buckets:
- Your broadcast campaigns
- Your segmented campaigns
- Your automated campaigns
Let’s look at the tactics you’ll want to consider…
Posted on October 5, 2022
The Sept. 8 passing of Queen Elizabeth II prompted many UK brands to suspend their email, SMS, social media, and other digital marketing campaigns out of reverence and respect—as well as out of fear of coming across as insensitive if they were to continue with business as usual. Such moves are wise, as they forgo some engagement and revenue in the short-term in order to avoid backlashes that cause brand damage and audience loss that significantly impact long-term performance.
Sadly, brands have faced an increasing number of circumstances in which they’ve decided it was in their best interest to cancel or delay their digital marketing campaigns, either on a national or regional basis. To respond quickly, your company should agree on the circumstances that would typically lead it to take action.
Consider these 8 reasons to halt your marketing campaigns…
Posted on October 3, 2022
A roundup of email marketing articles, posts, and tweets you might have missed last month…
Must-read articles, posts & reports
What’s Going on with Annotations? (PeakInbox)
12 Reasons User-Generated Content Is Important for Brands [Infographic] (MarketingProfs)
The Top 5 Grammar Rules That can be Broken for Winning Email Copy (Email Design Review)
Insightful & entertaining tweets
— Lauren Meyer (@LaurenEmailGeek) September 14, 2022
I’m no longer impressed when people claim open rates consistently >50%, if they can’t tell me how many of those were attributed to Apple MPP.
— Matthew Vernhout (@EmailKarma) September 20, 2022
Great email find: Sunset/Unegaged Email by Cuisinart
* Cute and casual
* Clear options (CTAs) – I normally go for one CTA, but in this instance, it makes sense to have two for options.
* That hard-boiled egg is lyf pic.twitter.com/akXxYaJxWc
— Kat Garcia 🚢 eCom Email & SMS (@heykatgarcia) September 2, 2022
Gmail’s approach to Dark Mode stinks. Either allow developers to handle it or leave it alone. This happens way too often. pic.twitter.com/n97YtWPCrf
— Alex Williams (@alexcwilliams) September 20, 2022
Noteworthy subject lines
Zales, 9/11 – 4 Essential Styles Worth the Investment
Burlington, 9/21 – We’re hiring!
Gap Labor Day Event, 9/2 – Staying in < GOING OUT
Quiksilver, 9/2 – Cool Woven Shirts For The Long, Hot Weekend
West Elm, 9/7 – Keep patio season going with cold-weather accessories
Gap Warehouse Sale, 9/7 – That ’90s flannel vibe 👇
Williams Sonoma, 9/11 – It’s officially soup season! Make it from scratch with VITAMIX + free shipping on electrics
Neiman Marcus, 9/8 – Hue knew fall looks could be this vibrant?
Subway Restaurants, 9/17 – 🏈 Kick off the season with Subway ® Catering
Wegmans Meals 2GO, 9/24 – Ordering for a Group? We’ve Made it Easy
Williams Sonoma, 9/5 – It’s never too early for festive planning 🎃🦃🎄
Big Lots, 9/7 – Our ghoul? Save ya 25% on Halloween 👻
Williams Sonoma, 9/26 – Thanksgiving at Ina Garten’s + shop her favorite brands
Uncommon Goods, 9/16 – Yes, those are faint jingle bells in the distance
Crate & Barrel, 9/16 – FIRST LOOK | Holiday 2022
Zales, 9/26 – It’s Never Too Early….
Big Lots, 9/6 – NEW! Disney Pop-Up Shop x the LOT is HERE 👏
Nordstrom, 9/17 – Go to new heights with over-the-knee boots
Lane Bryant, 9/17 – THE POWER SUIT IS BACK.
Express, 9/6 – Meet our Styling Community 😍
Uncommon Goods, 9/14 – “Yessssss 👏” – actual social media reaction
Moosejaw, 9/6 – We want to hear from you. Get a free $10.
REI, 9/28 – See What Gear Won Our Editors’ Choice Awards
Spotify, 9/20 – Hear what the country is listening to
Bass Pro Shops, 9/24 – Watch Missouri Thunder Live!
Patagonia, 9/23 – Watch our new film “The Scale of Hope”
New posts on EmailMarketingRules.com
Posted on September 27, 2022
Along with 9 other email experts, I share what I think are the top 3 skills that an email marketers need to have to be successful. For me, they need to have:
- Curiosity…about consumer behavior, new platform developments, and more
- A comfort with numbers, as the art and science of email marketing increasingly skews toward the science
- Solid communication skills, as email marketing desilos and becomes an integral part of an omnichannel marketing strategy
To see my full answers, and to see everyone else’s too…
Posted on September 26, 2022
Basketball hall of famer and greatest of all time Michael Jordan once said, “I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. Twenty-six times I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.”
While athletes, entrepreneurs, and many other professionals have a healthy perspective on failure as a route to success, that’s not always the case with digital marketing professionals. For instance, Oracle Marketing Consulting ran a poll last year asking if digital marketers were hesitant to admit to mistakes for fear of being fired or suffering other repercussions and a shockingly high 78% said yes.
That’s roughly in line with a 2017 poll by Litmus where only 32% of respondents said that email marketing was a failure-friendly channel. In a separate 2016 poll by Litmus, more than 11% of respondents said that they personally knew someone who’d been fired for making an email marketing mistake.
Having a zero tolerance for mistakes in digital marketing is an unrealistic standard that no team can live up to for very long. Such a policy shows an unfamiliarity with the reality of how these channels operate and how digital campaigns are crafted and launched. But more than that, it creates anxiety, secrecy, and risk-aversion that hold digital marketing programs back long-term in four ways…
Posted on September 22, 2022
Digital marketing is flush with optimization opportunities, but only if you have a highly organized program. A central key to that is having a solid taxonomy, where you use tagging to keep track of various program elements. This kind of tagging system is key to easily and regularly optimizing your:
- Audience acquisition sources
- Content types
- Campaign performance
Let’s talk about how tagging helps with each of those…
Posted on September 14, 2022
Email marketing is more powerful than ever, but the strategies and tactics needed to succeed are changing because of 3 mega-trends:
- The sunsetting of third-party cookies driving an increased focus on customer identification and the collection of zero- and first-party data
- Apple’s Mail Privacy Protection forcing marketers to take a holistic, cross-channel approach to measuring performance and selecting safe mailable audiences
- The pandemic-driven consumers behavior changes that reinforce the need for personalization, nimble build systems, and smooth, well-orchestrated omnichannel experiences
For a look at each of those mega-trends…