Email Marketing RulesThe CDP’s New Role in AI-Driven Marketing
The enterprise marketing stack is smarter than ever, but it’s also becoming more fragmented. Predictive models influence targeting, generative systems create content, and agentic workflows are beginning to make autonomous decisions. But as AI moves closer to customer-facing action, the result is often inconsistency at scale. This whitepaper, produced by the Customer…
CDP vs. MDW vs. CRM vs. CDM vs. DMP: How They Differ & How They Might Work Together
When it comes to managing your customer data, brands have many options. However, all of those options are not created equal. Key differences are not always easy to identify, especially when solutions have legitimate overlap in some characteristics and functionality. This confusion is particularly acute around customer data platforms (CDPs) and adjacent…
Unlocking the Benefits of a Customer Data Platform [with on-demand webinar]
Marketers know they need to better manage and mobilize their customer data if they’re going to be competitive in the future. They know this is becoming more critical as third-party cookies sunset, as consumer expectations for great omnichannel experiences rise, and as data-hungry AI becomes woven into operations. And they’re pretty sure…
3 Benefits of a Customer Data Platform
Many brands are excitedly exploring ways to deploy artificial intelligence and machine learning to improve their omnichannel experiences. However, most are quickly discovering serious limitations on their ability to move forward because of how scattered and fractured their customer data is. It’s not hard to understand how we got to this place….
10 Years of Email Marketing Rules: What’s Changed & What’s Next
Anytime I see someone complain that email marketing is old and hasn’t changed in decades, it just confirms for me that they don’t know anything about email marketing. The truth is that the channel has changed dramatically. These changes are top of mind for me personally as I just marked the 10-year…
On-Demand Webinar: How to Transform Your Customer Experience with a CDP
Brands are struggling with a myriad of forces, including disjointed omnichannel experiences, rapid consumer behavior changes, the sunsetting of third-party cookies, and Apple’s Mail Privacy Protection. Increasingly, they’re realizing that a big part of dealing with each of those challenges is to bring all their customer data together in one place—a customer…
Welcome! Email Marketing Rules is your guide to understanding the best practices of this complex, often misunderstood channel as you craft the best executions for your brand. Every week, we’ll explore strategies and tactics, discuss tips and inspiration, and dig into industry news and trends.
Chad S. White
GVP of CRM Strategy
Zeta Global
Author of Email Marketing Rules and nearly 4,000 articles about digital and email marketing
