View all of Chad's MediaPost columnsIn my latest Email Insider column for MediaPost, I share my top 3 insights from the Thanksgiving holiday weekend, which are that…

1. Thanksgiving Eve is the new Thanksgiving

2. Black Friday prompted an increase in mobile-friendly email designs

3. Cyber Monday is the busiest email marketing day of the year…but perhaps only for the next two weeks

For all the details…

>> Read my Email Insider column on

Last week I had the pleasure of speaking at Dreamforce, the world’s largest software conference, about email marketing best practices. My presentation discusses eight email marketing practices and shares real-world examples of good, bad and the best executions. Thanks to all of you who attended.

You can watch my presentation on YouTube or you can flip through my slides below. You can check out all the keynotes and other video recorded sessions from the conference on the Dreamforce YouTube Channel.

More Insights on Birthday Email Programs

0413 Olive Garden - birthdayOur Birthday Emails Infographic clearly showed that there’s a big opportunity for brands to collect birth dates and use that information to send triggered birthday emails. In this follow-up, I share five more insights from our research, which involved more than 180 B2C brands:

  1. A lack of follow-up on birthday email offers.
  2. Too many birthday offers involved printing out coupons.
  3. Some brands promised birthday emails but didn’t follow through.
  4. Don’t ignore the other birthdays in your subscribers’ lives.
  5. Subject line trends from birthday emails.

>> Read the full post on the ExactTarget Blog

Email Marketing RulesIn celebration of Dreamforce 2013 and the Salesforce ExactTarget Marketing Cloud, Salesforce is providing complimentary copies of my book, Email Marketing Rules, to attendees of any email marketing session during Dreamforce. Copies will be on the seats when you enter the session or available at the end of the session as you exit.

Through 108 easy-to-understand rules, Email Marketing Rules is your guide to understanding the practices that lead to spectacular email marketing results, while steering you clear of trouble. Youtility author Jay Baer calls it “the best book ever written about email marketing,” and Internet Retailer Magazine says it is “a must-have for any email marketer.”

So don’t forget to grab your copy of Email Marketing Rules and also be sure to check out my session, “Marketing Cloud: The Good, the Bad and the Best Email Practices,” on Wednesday at 2:30, as well as all the other great email marketing sessions at Dreamforce.

Read the full article on the Content Marketing Institute blogOn the sliding scale of mobile-friendliness, most brands are just starting to get a grip on the fundamentals of email content design. In fact, ExactTarget research performed in early October found that out of nearly 160 B2C brands — including retailers, restaurants, manufacturers, travel and hospitality companies, and nonprofits — only 12% use responsive email design and 10% use mobile-aware design, while the remaining 78% still use largely desktop-centric email designs.

Here’s a breakdown of the three major gradations of mobile email design and where the industry is with each of them…

>> Read my entire article on the Content Marketing Institute Blog

Growing your audience in a thoughtful, methodical way across email, social and mobile channels has become a business imperative. To help inspire you to make the best use of your existing owned, earned and paid channels to build your proprietary audiences, we’re pleased to announce the launch of the Audience Growth Swipe File.

Just like our Email Swipe File and Facebook Swipe File, our latest Swipe File pinboard on Pinterest is full of great examples to inspire your marketing efforts. On it you’ll find noteworthy and innovative examples of a wide range of B2C and B2B brands growing their audiences with in-store signage, kiosks, product packaging, email messaging, menus, posters…and much more.

Some of my favorite pins so far include a Barbara’s Puffins cereal box, Supercuts poster, and the unconventional placement of this Bed Bath & Beyond text-for-coupon sign.

>> Check out all the Audience Growth Swipe File pins

View the Audience Growth Swipe File

View all of Chad's MediaPost columnEvery holiday season is a little different when it comes to retailers’ email marketing. Here are a few things that are already different about this year’s:

Stronger Holiday Messaging Early

After late-July’s “Christmas in July” messaging, there’s a long break before retailers start sending significant holiday messaging again in September. This messaging tends to be banners and other secondary messaging. However, this year starting in late September there was a noticeable trend toward retailers sending full, dedicated emails about the holiday season. This trend continued into October, when…

>> Read my entire Email Insider column on

Download the Email Marketing Holiday Calendar InfographicDuring October, retailers sent each of their subscribers 17.8 promotional emails on average, up 9% from September. Non-retailers sent each of their subscribers 6.1 promotional emails on average, up 1% from the previous month.

This data is based on the anonymous tracking for more than 150 B2C brands, including retailers, restaurants, manufacturers, travel and hospitality, political groups, and nonprofits.

Among retailers, increases in per subscriber email volume were driven by the ramp up to the holiday season, which is now officially underway with the arrival of November. For more on seasonal email marketing trends, check out the Email Marketing Holiday Calendar and this month’s update on the ExactTarget Blog…

>> Email Marketing Holiday Calendar 2013: November Preview & October Review

The Last Word on October 2013

The Last WordA roundup of articles, posts, tweets and emails you might have missed last month…

Must-read articles, posts & whitepapers

“Free” is not a Dirty Word (and 4 other Subject Line Findings) (Return Path)

The Current State of Mobile 2013 Q3 (Spectacular Stats) (The Mobile Marketer)

The Email Design Conference 2013 San Francisco — 30 Email Dev Tips from Strangers! (Dev Tips For Designers)

Email Beats Social Networks for Online Offer Sharing: Study (AdAge)

There’s more love for marketing emails than you think (Smart Insights)

Infographic: Consumers’ Love-Hate Relationship with the Shopping Cart (DM News)

8 effective email marketing strategies, backed by science (Buffer)

Christmas and holiday email marketing 2013 (Smart Insights)

Don’t Let Holiday Hysteria Harm Your Email Program in 2014 (ClickZ)

Insightful & entertaining tweets

@jesuisandrea: Love this quote from @cstudabaker @litmusapp #TEDC13

@trendlinei: Columbia goes responsive, more retailers are coming around…

@emailrocks: “I don’t care about big data – we can’t even do small data right” via @mitchjoel #LCMC13

@somniphobe: Smarketing may be my favourite new word. – @jaybaer  #lcmc13

@StephanieSAM: Whatever phone your CEO owns, test that one for #emailmarketing rendering. Good advice from Wacarra @Responsys #DMA13

@Sam_CMUK: Things I never thought I’d witness: A round of applause for styled ALT text! #TEDC13

Great additions to the Email Swipe File pinboard

Best of the Best email sent on 8/19/13 >> View the pin

Warby Parker email sent on 10/24/13 >> View the pin

Apple email sent on 10/24/13 >> View the pin

Kiva email sent on 10/10/13 >> View the pin

Noteworthy subject lines

FansEdge, 10/31 — The Red Sox are World Series Champs!
Tiffany & Co., 10/28 — Discover the New‏
Staples, 10/20 — The new is HERE!
GameSpot, 10/10 — See the new GameSpot‏
Saks, 10/9 — Now Online! Shop‏
Home Depot, 10/31 — Updates for the Holidays | From Boring to Blissful‏
Sephora, 10/29 — A girl can dream: GIFTaculars‏
SkyMall, 10/25 — Have You Thought Much About the Holidays? Save 15% Today!
Restoration Hardware, 10/25 — Our Holiday Gift Collection. 150+ Pages of Curated Gifts.
Crate & Barrel, 10/21 — Our Christmas ornaments are here.
The Container Store, 10/20 — Our Gift Wrap Wonderland is HERE!
Pier 1 Imports, 10/18 — Sparkle: Now available in small, medium and large.
Banana Republic, 10/18 — A sneak peek at holiday style.
Tiny Prints, 10/13 — Order Holiday Cards Early, Save 20% + Free Shipping‏
Michael’s, 10/12 — Learn How to Make the Perfect Holiday Gift‏
Neiman Marcus, 10/8 — The Christmas Book is here‏
Chili’s, 10/14 — Support the Movement. Thank a Veteran Today.
Boston Market, 10/4 — A special offer for Military and Federal employees!
Banana Republic, 10/12 — Fall favorites for 9 to 5 to 9.
REI, 10/1 — Meet Our New CEO, Jerry Stritzke‏
Victoria’s Secret, 10/29 — It’s on! #SecretRewardCard‏
Lenovo, 10/10 — A #betterway arrives Oct 30
Zulily, 10/1 — #trending now: Ava Loves Olli, and more‏

Most popular posts on last month

1. The Many Uses (and 2 Drawbacks) of Animated Gifs

2. Are You Giving Those Who Unsubscribe the Cold Shoulder?

3. Happy Birthday, Dear Subscriber #Infographic

4. The One-Two Punch of Subject Lines and Preheaders

5. B2C Brands Sent Subscribers 13.1 Emails on Average during September 2013

Read the full story at InternetRetailer.comMaking sure marketing emails look and perform well on mobile devices has never been more important. And that’s a goal that can be challenging when there are often small, unannounced changes in email clients.

I recently spoke with Bill Siwicki of Internet Retailer about a quirk in Apple’s new iOS 7 that occasionally converts portions of subject lines into calendar events links—sometimes accurately,  sometimes not.

>> Read the full story at


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