Learn the Secrets of Viral Emails at Salesforce Connections on 6/17

Join Justine Jordan and me at Salesforce Connections on June 17 at 2:45pm where we’ll be sharing insights from our upcoming report on The Viral Email. We’ll be sharing benchmarks on email forwarding behavior, insights into what causes subscribers to forward emails, and real-world examples of emails from the top 1% of…

What the Verizon-AOL Deal Might Mean for Email Marketers

While all of the buzz around the $4.4 billion Verizon-AOL deal is about adding more content, video, and ad generation to the mobile company’s distribution platform, the acquisition will also likely affect email marketers. AOL is one of the oldest and most experienced inbox providers and, in terms of webmail rendering, is…

Buy, Buy, Bye: The Perils of Overly Salesy Emails

Email marketing excels at driving sales. That’s in large part due to consumers’ overwhelmingly preference to receive deals, discounts, and other promotions via email rather than through other channels. However, there are very real dangers to being overly promotional with your email messaging mix. In this column for Internet Retailer, I discuss…

#Webinar: Join Me for “Designed for Success” at CloudIQ Summit on 5/28

Once your cart abandonment email program is up and running, it can be easy to ‘set it and forget it,’ letting optimization strategy fall by the wayside. But email is truly one-of-a-kind, requiring unique technical, design and maintenance considerations to keep conversion and performance high. In our CloudIQ Summit session, “Designed for…

How Emails Are Evolving into Mailable Microsites

“The emails of the future will be much more like sending subscribers a microsite than a static message,” I say at the end of my book, Email Marketing Rules. Watching videos, browsing product assortments, and even making product purchases will also be possible without leaving the inbox. When the book was published…

Build Smarter Emails with These 5 Blueprints

Transforming your emails can be a daunting task. Sometimes it’s difficult to know where to start, and sometimes the gap between where you are and where you want to be just seems too large to leap. In 5 Blueprints for Building Smarter Emails, we discuss how to make impactful, incremental improvements to…

6 Retail Email Marketing Priorities for 2015

Getting ready for the holiday season is almost a year-round effort—which is to say you’re preparing for November and December the other 10 months of the year. To help you prep, I discuss 6 retail email marketing priorities in this slide deck, which includes supplemental links to research reports, articles, and real-world…

Email Carousels: Another Step toward Email’s Rich Content Future

At the end of Email Marketing Rules, I say, “The emails of the future will be much more like sending subscribers a microsite than a static message. People will be able to watch videos, browse product assortments, and make purchases—all without leaving their inboxes.” Following decent progress on video in email over…

10 Experts on How to Use Email Marketing for Events

Email marketing can be a powerful driver of event success. To get the latest advice on how to use email to ensure that your event is packed, Zettasphere Founder Tim Watson asked me and eight other email marketing experts to share our No. 1 tip for promoting a webinar or paid physical…

How 4 Social Media Predictions Impact Email Marketers

The social and email marketing channels are increasingly intertwined. So when I read this great collection of 30+ Social Media Predictions for 2015, it immediately had me thinking about how they affect email marketers. Here are four of the predictions that jumped out at me as being particularly relevant to email marketers:…

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