Posted on September 11, 2013
Join Simms Jenkins, DJ Waldow and myself for a unique webinar event on Tuesday, Oct. 15 at 2pm ET, where you decide what questions we’ll answer. Plus, if your question is selected, you’ll win autographed copies of Simms’ The New Inbox, DJ’s The Rebel’s Guide to Email Marketing, and my Email Marketing Rules.
With four highly acclaimed email marketing books between us, rarely has so much email marketing knowledge been assembled in one place. Don’t miss the All-Star Email Marketing Author Session!
Posted on September 10, 2013
1. Marketers will send more responsive emails on high-mobility days. After the last holiday season, the shift to mobile reading of emails is now unequivocally too big to ignore. Retailers have finally gotten the message and have made a mobile-friendly overhaul of their email templates a priority this year.
Most retailers have taken incremental steps, with many adopting mobile-optimized templates in recent months. But on the days during the holiday season when subscribers are most mobile—like…
Posted on September 9, 2013
Already have visions of holiday emails dancing in your head? So do we. In Holiday Inspirations from the Email Swipe File, you’ll find festive examples of holiday emails that illustrate 14 important holiday email tactics, including…
- Trumpet the Start of the Holiday Season
- Bring Seasonal Flair to Triggered Emails
- Accommodate Santa’s Fat Fingers
- Incorporate Learnings from Other Seasons
- Encourage Wish-Sharing
- Get Progressively Better
- Delight Spirits
Learn about all 14 tactics, view our selection of inspiring examples, and pick a couple of tactics to add to your own holiday marketing plans.
Posted on September 4, 2013
Must-read articles, posts & whitepapers
The Habits Of Highly Ineffective Email Marketers (MediaPost)
What’s an Email Hash, Anyway? (ClickZ)
Kagan: Court Hasn’t Really ‘Gotten To’ Email (Yahoo News)
Insightful & entertaining tweets
@marshallk: Knowing the moment that people open my emails feels like a super power. I need to learn to use it, like picking up buildings w/ bare hands.
@JuntaeDeLane: I hear YouTube, Twitter & Facebook are merging to form a super #SocialMedia site called YouTwitFace – Conan OBrien
Great additions to the Email Swipe File pinboard
OfficeMax gift services footers from 2012 holiday season >> View the pin
Walmart welcome email from 2012 holiday season >> View the pin
Apple email sent on 11/20/12 >> View the pin
Home Depot email sent 2/7/11 >> View the pin
Noteworthy subject lines
Dunkin’ Donuts, 8/26 — School’s in session – recharge with a DD Card
Vera Bradley, 8/23 — Best-looking couples, class of 2014!
Hanna Andersson, 8/17 — Quick study in boys jeans: sturdy savings for one more week!
SkyMall, 8/1 — The 10 Things You Need for Back to School Success
ModCloth, 8/2 — Apt ‘apt.’ decor!
Coldwater Creek, 8/26 — Save on jeans + New Arrivals…Labor Day savings start NOW!
Sears, 8/26 — EXTRA 5-15% off online: Labor Day Kickoff savings
PersonalizationMall, 8/26 — 25% Off Grandparents Day Sale – This Week Only
Hanna Andersson, 8/28 — Halloween hannas are here!
Horchow, 8/21 — Autumn + Christmas: New finds, right now
Neiman Marcus, 8/17 — Men’s Fall Lookbook
Karmaloop, 8/23 — Fall Up! All New Jackets and Hoodies from HUF, Nixon, Crooks and Castles, Staple and more!
ModCloth, 8/29 — FLOTUS-worthy frocks.
Sephora, 8/30 — Too busy for the salon?
Michael’s, 8/24 — Rainbow Loom: As Seen on the Today Show
Pier 1 Imports, 8/24 — More ZZZs. Less $.
The Container Store, 8/23 — NEW! Q & A Feature
Etsy, 8/17 — E-I-E-I-O
The Container Store, 8/12 — ♫ Splish, Splash! ♫
Tiny Prints, 8/15 — 101 Reasons to Open this Email
Vera Bradley, 8/14 — Q. Best accessory? a) lanyards b) IDs c) wristlets …
Most popular posts on EmailMarketingRules.com last month
Posted on September 3, 2013
During August, B2C brands sent each of their active subscribers 13.2 promotional emails on average, based on the anonymous tracking of more than 140 B2C brands, including retailers, restaurants, manufacturers, travel and hospitality, and nonprofits. That’s up 1% from the previous month.
Retailers sent each of their subscribers 16.2 promotional emails on average, down 2% from July. While it’s unusual for retail email frequency to dip in August, it’s not unheard of. That said, it is lower than I anticipated (see The Email Marketing Holiday Calendar).
National Retail Federation research indicated that back-to-school spending would be down this year, following a strong spending season last year, so it’s possible that retailers kept their email volume in check to match demand. It’s equally likely that retailers will shift some of their back-to-school messaging into September to capitalize on unforeseen needs—and peer-inspired needs—that arise during the early weeks of school.
For more on seasonal email marketing trends, check out Email Marketing Holiday Calendar 2013: September Preview & August Review.
Posted on August 27, 2013
ExactTarget’s Email Swipe File on Pinterest now has more than 200 pins of inspiring emails and landing pages. To celebrate this milestone, we’re giving away 10 print editions of The Best of the Email Swipe File, which highlights the 20 examples from the pinboard that we most hope you’ll steal, test, and make your own.
Winning is easy. Just…
1) Visit the Email Swipe File on Pinterest and add a comment to the bottom of your favorite pin, explaining why you think it’s awesome.
2) Then let us know on Twitter with a tweet that includes a link to the pin and the hashtag #ETSwipe.
The first 10 people to tweet win!
Posted on August 23, 2013
In the first of our four Holiday Retail Design Tips videos, I talk about using your email design to send a clear signal to subscribers that it’s time for them to start their holiday gift buying. A big part of that is creating a holiday header—that is, adding seasonal imagery, messaging and links to your header and navigation bar.
To spark some ideas around all the design possibilities, I’m sharing the holiday header designs that 10 retailers used last holiday season, as well as their pre-holiday headers so you can see just how they were changed. For instance…
Posted on August 21, 2013
In our new report, Retail Touchpoints Optimized, we found that 16% of retailers did not honor opt-ins and another 9% took more than two weeks to honor opt-ins that took place via their homepages. Consumers who sign up for email via your website are consistently your most valuable subscribers, so these breakdowns and delays are very costly.
To help quantify the opportunity cost of these problems, we are going to compare the average monthly volume among 106 top online retailers to the number of emails they sent during the first 30 days following signup by various groups…
Posted on August 20, 2013
I’ve jumped on the SlideShare bandwagon. I’ve uploaded several presentations and infographics, as well as an exclusive except from Email Marketing Rules. I’m only sharing content that I produced or made significant contributions to, so if you’d like access to all the cross-channel goodness that ExactTarget produces, check out ExactTarget on SlideShare.
I’ve also somewhat reluctantly joined Google+. It seemed like it was finally time. If you’re on Google+, circle me—and let me know what you like best about it. Perhaps I have been unfairly biased against G+.
Posted on August 16, 2013
Retailers face distinctive challenges throughout the customer lifecycle, but with every challenge comes an opportunity. Start using your marketing challenges to your brand’s advantage and break through the noise and clutter.
In Retail Touchpoints Optimized, we’ve broken down the retail customer’s lifecycle into five touchpoints—acquisition, onboarding, promotion, abandonment, and post-purchase—and explained cross-channel strategies to implement during each touchpoint. This report also contains new research on the data collected on retailers’ email opt-in forms, the content of retailers’ welcome emails, the number of emails sent to subscribers during their first 30 days post-opt-in, and much more.