Drive Your Customer Loyalty Program with Automated Campaigns

Just like email subscribers have their own distinct lifecycle that’s separate from the overall customer lifecycle, loyalty program members do too. They’re acquired by loyalty programs, get onboarded, need engagement as well as reengagement, and eventually transition out, usually passively.

Automated email, SMS, direct mail, and other marketing campaigns have a key role in ushering and supporting loyalty members through each of these stages to maximize the performance of a loyalty program. Oracle CrowdTwist’s Kunjisha Ahuja looks at how automated campaigns can help in several key stages, starting with…

>> Read the entire post on Oracle’s Modern Marketing Blog

The Advantages of Gender-Neutral Messaging

The Advantages of Gender-Neutral Marketing

Gender-neutral marketing creates new possibilities for your customers, allowing them to view your products and services free of gender constraints. To put it plainly, gendered marketing reduces your addressable audience and alienates a growing number of consumers who prefer gender-neutral messaging, while gender-neutral marketing is more inclusive and more reflective of our changing society.

This is especially true for Generation Z, which are 40% of today’s consumers. For example, 48% of Gen Zers value brands that don’t classify items as male or female, according to McKinsey. And 25% of Gen Zers globally expect to change their gender at least once in their lifetimes, according to Reimagine Gender.

Don’t leave money on the table by marketing to outdated personas. More and more people are searching for gender neutral options. Increasingly, the future is non-binary and gender is a spectrum. This shift requires brands to evolve along with their customers. It also requires some soul searching to determine whether your marketing is falling into gender stereotypes.

To learn about six ways that you can avoid gender-limiting practices in your marketing efforts from Oracle Marketing Consulting’s Monica McClure…

>> Read the entire post on Oracle’s Modern Marketing Blog

Holiday Marketing Quarterly

Oracle’s Holiday Marketing Quarterly gives B2C brands a quarter-by-quarter checklist for how to achieve more during the critical holiday season with their email marketing and other digital marketing channels. Along with guidance on planning, strategy, and prioritization, you’ll get advice and tips from some of Oracle Marketing Consulting’s more than 500 digital marketing experts.

The third quarter is focused on the final prep for the start of the holiday season. In this Holiday Marketing Quarterly, we’ll cover:

  1. Campaign Planning
  2. Workload Management
  3. Contingency Planning
  4. Audience Optimization
  5. Performance Monitoring Plans
  6. Solidifying Your MarTech Stack

For details on each of those areas…

>> Download the 17-page Third Quarter 2021 Holiday Marketing Quarterly

The Last Word on June 2021

The Last Word

A roundup of email marketing articles, posts, and tweets you might have missed last month…

Must-read articles, posts & reports

‘Dear Intern: it gets better.’ Monica Lewinsky joins Twitter users backing the HBO Max intern behind the ‘Integration Test Email’ fail (MarketWatch)

Losing Open Tracking Will Not Kill Email (Martech Today)

BIMI: Images and Resolutions (The BIMI Group)

How the U.S. Got Boxed in on Privacy (Axios)

Insightful & entertaining tweets

Noteworthy subject lines

Neiman Marcus, 6/3 – Unique gifts for Dad
Bass Pro Shops, 6/10 – Let Dad know he’s oh-fish-ally the greatest with gear from Bass Pro Shops
Uncommon Goods, 6/13 – Father’s Day gifts for all kinds of fathers 🍺😂🚲
Kohl’s, 6/8 – The gifts every grad wants.
ModCloth, 6/6/ — Happy Pride Month! ❤️🧡💛💚💙💜
VS PINK, 6/7 – Meet Jari, our inspiration ✨
Crate & Barrel, 6/1 – Home is for comfort, acceptance and Pride
REI, 6/6 – Celebrate with Our Newest Pride Collection
West Elm, 6/16 – Pride Talk: People & places who inspire…
Saks Fifth Avenue, 6/8 – Celebrate Pride: 3 leader on the power of love & community
Williams Sonoma, 6/1 – Williams Sonoma x The Trevor Project
West Elm, 6/15 – Obsessed! Our collab with REI Co-op
Bed Bath & Beyond, 6/2 – Backyard movie night? 🤩📽️ YESSS!!! Plus, your COUPON is inside.
VS PINK, 6/6 – Life’s a Beach
Express, 6/7 – Hit the coast in 🏖️-inspired looks
Neiman Marcus, 6/23 – Bright ideas for your summer wardrobe
Eddie Bauer, 6/6 – We’re Giving Away Camping Gear EVERY DAY This June 🏕️
Patagonia, 6/23 – The Untethered Kit—minimalist gear for the backcountry
Quiksilver, 6/6 – Help Save And Protect The Open Spaces You Love
Gap, 6/24 – Introducing the first ever Gap Home Collection
West Elm, 6/21 – Accents that make a statement
Saks Fifth Avenue, 6/28 – Loungewear you can wear anywhere
Williams Sonoma, 6/15 – The office is open… Morning rush?
Burlington, 6/24 – Starting at $5.99: All your 4th of July party needs
Sears, 6/6 – Don’t pay all at once ⚠️ Quadpay lets you pay in 4 interest-free payments
Applebee’s Grill + Bar, 6/17 – Buy $50 gift card, get $10 bonus card
Saks Fifth Avenue, 6/15 – Going to a wedding?
Victoria’s Secret, 6/8 – Matrimony Must-Haves
AutoZone, 6/7 – Want to wax your car? We’ll make it easy!
REI, 6/21 – What Gear Won Our Editors’ Choice Awards?

New posts on

Identifying ‘Real Opens’ Is Key to Adapting to Apple’s Mail Privacy Protection

EEC: Apple’s Privacy Moves – Sky Falling or Time to Innovate?

Webbula: Promotional Tab vs. Primary Tab in Gmail

Webbula: The Industry’s Reaction to Apple’s New Privacy Protections

13 Ways Email Marketers Should Adapt to Apple’s Mail Privacy Protection

Website Optimization Ideas to Explore: An Oracle Consulting Checklist

Pandemic Email Audience Changes: Managing the Risks and Opportunities

The Last Word on May 2021

Identifying ‘Real Opens’ Is Key to Adapting to Apple’s Mail Privacy Protection

Apple’s new Mail Privacy Protection features will have widespread implications for email marketers. Why? It’ll affect everything from email analytics and deliverability to email strategy and design in a significant way. That’s because these changes, which debut this fall, will prevent email senders from seeing Apple Mail users’ open behavior, IP address, location, and device information.

In particular, the lack of visibility around opens will be a challenge.

Apple will pre-fetch every email’s content at the time of delivery. That will not only make open times inaccurate, but will make it appear that nearly 100% of your emails that are received by subscribers who use Apple email clients are opened, whether they actually are or not.

It’s no small problem, since about half of all email opens occur on Apple Mail currently, according to Litmus data. The false opens generated by Apple will dramatically inflate overall email opens, which marketers have traditionally used as a signal of engagement for a variety of purposes.

However, there’s one solution that can help address several of the challenges caused by Apple’s new privacy protections. That is to segment out Apple Mail users. How can you do that? By using device identification. Let me explain…

>> Read the entire post on the Litmus Blog

Apple’s Privacy Moves - Sky Falling or Time to Innovate?

The Email Experience Council asked me and 11 other industry thought leaders to provide their initial reaction and take on Apple’s newest privacy change to limit email tracking and mask IP addresses on the Apple Mail app, and its potential implications on email marketing. For my part, I said:

“Consumers have been consistent in wanting more privacy and more relevant emails—not fully appreciating that these two things are largely diametrically opposed to each other. With their upcoming release of Mail Privacy Protection, Apple has decided to err on the side of increasing privacy. By generating tons of false opens and obscuring device information and other data, Apple’s MPP has made it significantly more difficult for marketers to send relevant emails and to avoid sending too many emails to their users. To avoid the negative effects of Apple’s privacy changes this fall, marketers will need to make adjustments to their email analytics, deliverability practices, and email designs.”

To see what everyone said and get a sense of the range of reactions…

>> Read the full post on the Email Experience Council Blog

Promotional Tab vs Primary Tab

Some marketers worry a lot about whether their emails land in their subscribers Primary tab or Promotions tab in Gmail. To get a sense of whether marketers worry with worthwhile, Webbula reached out to me and six other email marketing experts to get our takes.

For my part, I think concerns about tabs are way overblown—and there seems to be a high level of agreement among all the contributors.

To watch my 3-minute video response, as well as the videos from the other six experts…

>> Visit the Webbula Blog

Apple Says Goodbye to Tracking Pixels

In the wake of Apple announcing that it would soon be disrupting tracking pixels, obscuring IP addresses, and pre-fetching and cached images for its Apple email client users, Webbula wanted to take the pulse of the email marketing industry and determine how everyone is feeling and what they think this means of our industry. Along with 11 other digital marketing experts, I share some of my thoughts about Apple’s new mail privacy protections:

Rather than blocking tracking pixels as it initially appeared, Apple’s upcoming Mail Privacy Protection feature will generate tons of false opens that will make it impossible to tell if a subscriber using an Apple email client has opened a marketer’s emails or not. MPP will also obscure IP addresses, location information, device information, and other data. Apple’s new features will undoubtedly affect everything from email analytics to deliverability to email design in a significant way. However, while the new features will change how marketers execute many tactics and strategies, as well as how effective those are, it won’t relegate any of them to the trash heap.

To read what everyone else thought and get a sense of the spectrum of reactions…

>> Read the entire blog post on Webbula’s Blog

And on Oracle’s Modern Marketing Blog, you can read our deep-dive into the 13 Ways Email Marketers Should Adapt to Apple’s Mail Privacy Protection.

13 Ways Email Marketers Should Adapt to Apple's Mail Privacy Protection

Apples announcement on June 7 of new privacy protections, debuting this fall in iOS 15, iPadOS 15, macOS Monterey, and watchOS 8, has generated mixed reactions. Some marketers fear the demise of email marketing, while others have dismissed the announcement as a non-event. We think the actual result will fall somewhere in the middle, but marketers should prepare for impact to analytics, deliverability, and email design.

To serve subscribers well and maintain email marketing performance, marketers will need to adjust email marketing activities. Before we discuss those adaptations, lets talk about exactly what changes Apple is making, keeping in mind that the following descriptions and our recommendations are based on our current knowledge and understanding and may change based on what Apple ultimately releases.

>> Read the entire post on Oracles Modern Marketing Blog

Website Optimization Ideas to Explore

Checklists can inspire you, help you identify gaps, allow you to take inventory, and provide an easy-to-follow action plan. At Oracle Marketing Consulting, we use checklists all the time with our clients. In fact, we love them so much that we wanted to share some of our most useful checklists, including this one about optimization ideas for your website, mobile app, and other landing pages.

Because these destinations represent the critical last mile for many of your digital interactions with your customers, it’s essential to always be watching how your customers react to the experience you’ve crafted for them. Routine A/B testing and optimization dramatically accelerates that flow of customer insights, so you can adapt even faster to what your customers want. In working with our clients, we focus our initial efforts around six pillars of optimizing a website:

  1. Determine the goal of your content and express that in a clear call-to-action
  2. Use prime real estate above the fold on desktop and mobile
  3. Figure out the optimal path forward for each visitor
  4. Simplify the content as much as possible, so it’s easy to understand
  5. Remove friction and distractions that may keep a visitor from moving forward
  6. Streamline the number of steps it takes to complete a journey

For a checklist of more than 80 optimization and testing ideas that will help you act on those six pillars, includes ideas that are geared toward specific industries, such as retail, travel and hospitality, financial services, and others…

>> Download the checklist for free