Read the SendGrid interviewThe great folks at SendGrid have been longtime supporters of my books, so I was extra thrilled to sit down and chat with SendGrid CMO Scott Heimes about the 3rd Edition of “Email Marketing Rules.” During our chat, we discussed:

  • Our mutual background in journalism
  • What inspired me to write the 1st Edition of “Email Marketing Rules”
  • What has changed from the 1st to the 3rd Edition
  • How marketers can fulfill the Hierarchy of Subscriber Needs
  • How brands can create remarkable email experiences

For all of the details,…

>> Read the interview on the SendGrid blog

How to Nurture Email Marketing Innovation

5 Tactics for Nuturing Email InnovationIt’s not enough just to find and retain talented email marketers. To create successful email marketing programs, brands also need to create an environment that fosters email marketing innovation, so you can avoid falling behind.

Brands can do that through a variety of methods. Litmus spoke to email veterans at Adobe, Barkley, RAPP, Shaw + Scott, and Yes Lifecycle Marketing about this issue. They had some great advice for structural and operational changes that support email marketing innovation, including:

  1. Making data-driven decisions
  2. Having a culture of testing
  3. Rewarding performance increases
  4. Fostering accountability and ownership
  5. Encouraging inter-departmental collaboration

For all the details on each of these tactics,…

>> Read the full post on the Litmus blog

2017 Shopping Cart Abandonment Email TrendsThe majority of online shoppers abandon their shopping baskets. Some return on their own and convert, and some will never convert no matter what. However, some of those cart abandoners benefit from a nudge from a well-timed and smartly messaged shopping cart abandonment email.

Whether you currently have a cart abandonment email or not, you probably wonder exactly what you should put in it and how quickly after abandonment should you send it.

Multi-year joint research between Litmus and Salesforce Marketing Cloud answers all of your questions about the trends around:

  • The post-trigger delay in sending these emails
  • The use of a series of cart abandonment emails
  • Highlighting the item(s) abandoned in the email and its subject line
  • The recommendation of alternative products
  • The inclusion of seasonal messaging

We summarize our findings in an infographic that we hope will help inform you on how you build out your shopping cart abandonment email so it effectively serves your customers and generates stellar returns.

>> View the infographic on the Litmus Blog

Report: 2017 State of Email Deliverability

2017 State of Email DeliverabilityEmail marketers can be successful in spite of deliverability problems, but why take the hard path? Make your life easier by avoiding the behaviors that lead to trouble in the first place.

After surveying more than 3,500 marketers, we’ve identified the practices that clearly lower email marketers’ risks of being blocked or blacklisted, as well as those that absolutely raise those risks—sometimes dramatically.

In our first annual State of Email Deliverability report, we look at the deliverability ramifications of marketers’:

  • Subscriber acquisition sources
  • Permission practices
  • Authentication
  • List-unsubscribe and encryption usage
  • Deliverability and list hygiene tools
  • Inactivity management
  • Deliverability monitoring and analytics

The 29-page ebook explores each of these findings and much more, with 25 charts providing data-based evidence of current practices and trends that impact email deliverability.

Use the results to benchmark your own acquisition, list hygiene, and deliverability practices, and to identify opportunities to improve your program. Share this report’s findings with your company’s leadership to help advocate for more resources or changes in practices.

>> Download the free report

Phrasee's Who to FollowI’m excited to be the latest to be interviewed for Phrasee’s fun ‘Who to Follow’ Series. We talk about the new edition of my book, Email Marketing Rules, and where email marketers go wrong with metrics and subject lines. We also talk about what the future holds for email marketers and how AI will impact their jobs.

In addition to all that serious stuff, I reveal a little trivia about myself, including:

  • My dream job as a child
  • My favorite food
  • My guilty pleasure
  • The story behind my kids’ super-awesome middle names

Go for the valuable insights, stay for the Chad trivia.

>> Read the interview on the Phrasee blog

Many Marketers Feel Under-Supported and DisrespectedWhile most brands have been steadily increasing their investments in their email marketing programs, many email marketers don’t feel adequately supported. That’s unfortunate for both marketers and brands, because resourcing levels are highly predictive of email program success.

But the concerns go beyond email marketers just feeling under-supported. In some cases, they feel disrespected by the management at their companies. Too many have been forced to do things in their email program that they strongly disagree with, and a shocking number personally know someone who has been fired over an email marketing mistake.

In exploring this issue, we polled marketers about how well resourced their email programs are, how well staffed they are, whether they’d been forced by management to do things they strongly disagreed with, and how well leadership at their company understands email marketing. Plus, we spoke with marketing experts from Adesta, Email Optimization Shop, Merkle, and Shaw + Scott to try to better understand the causes of these problems and how they can be fixed.

>> Read the full post on the Litmus blog

The 5 Most Problematic Subscriber Acquisition SourcesBrands can attract new subscriber through a variety of sources that range from closely aligned with their operations to completely unassociated. Some of these subscriber acquisition sources are inherently much riskier and therefore less valuable than others.

In our 2017 State of Email Survey, we asked marketers about their use of 20 different subscriber acquisition sources, as well as whether their email program had been blocked or blacklisted in the past 12 months. We identified the most problematic subscriber acquisition sources by looking at which ones were used by email programs that were blocked or blacklisted and those that weren’t.

The subscriber acquisition sources that were at least 20% more likely to be used by email programs that were blocked or blacklisted include:

  1. Email list rental
  2. Purchased email list
  3. Promotion of signup via direct mail, catalog, etc.
  4. Co-registration
  5. Lead generation form for ebooks, reports, etc.

Surprised by some of those? Us, too. So we examined what might be going wrong with some of those subscriber acquisition sources and whether they can be fixed.

>> Read the full post on the Litmus blog

The Last Word on June 2017

The Last WordA roundup of email marketing articles, posts, and tweets you might have missed last month…

Must-read articles, posts & reports

Why Mark Zuckerberg Was Wrong About Email (Inc.)

Growth in Digital Users in US (The Next 10,000 Hours)

How the top 100 US e-retailers are using welcome emails (and what marketers can learn) (ClickZ)

Government Responds to CMA with Suspension of CASL Private Right of Action (Canadian Marketing Association)

The Art of Emotional Honesty in Email Marketing (IBM)

B2C Marketing: How Airstream used lifestyle content to nurture top-of-the-funnel customers (MarketinSherpa)

Fear Of Advertising: Consumers Dislike Online Ads, But They Value Email (MediaPost)

12 Things All Marketers Can Learn from a Leader’s 40-Year Marketing Career (Salesforce)

In the AI Age, “Being Smart” Will Mean Something Completely Different (Harvard Business Review)

A brief history of email service provider mergers and acquisitions (Medium)

Insightful & entertaining tweets

Noteworthy subject lines

Jetsetter, 6/30 — 10 Reasons Why We Love the U.S.A
Ninety Nine Restaurants, 6/28 — Honoring Active Duty Military & Veterans This Independence Day
Morton’s, 6/28 — Celebrate this 4th of July with our 3-course menu for $40
Moosejaw, 6/30 — Can you cook a hot dog on a sparkler? | Up to 30% off our favorite brands
Wayfair, 6/2 — Weber grills and more, just in time for BBQ season
Costco, 6/14 — Be Ready for Summer! Playsets, Water Sports, Floats & More!
Clinique, 6/3 — This SPF doubles as makeup primer. FREE minis with purchase.
Horchow, 6/4 — 3 steps to the perfect staycation
ToysRUs & BabiesRUs, 6/4 — CANNONBALLLL into the Awe—summer Sale!
American Red Cross, 6/14 — Water safety quiz: Are you ready for summer?
Etsy, 6/8 — Channel your inner mermaid
Ann Taylor, 6/22 — Pool, Palm Tree & THIS Sale
ModCloth, 6/7 — To do: watch the clouds go by.
J.Crew, 6/22 — Summer Style Hacks: expert packing tips & free expedited shipping
Jetsetter, 6/28 — Top 10 Destinations of the Week
Neiman Marcus, 6/17 — Hot list: 7 summer essentials
Lululemon, 6/27 — Air-Conditioning Included
Boston Market, 6/8 — 6/8 is National BFF Day!
Epicurious, 6/14 — The 100 Greatest Cooks in America
Scotts, 6/1 — Meet Blossom – The Smart Watering Controller
Blue Nile, 6/15 — Introducing 360° Ring Videos
ModCloth, 6/1 — This way to your dream closet…
ModCloth, 6/3 — ‘Quirk’ Hard, Play Harder
Victoria’s Secret, 6/28 — Party in the back
Pier 1 Imports, 6/3 — June 3 only = 3X points + 3X sweepstakes entries.
ThinkGeek, 6/9 — Get our monthly box full of [redacted], [redacted] and [redacted]!
Lego, 6/8 — Batsignal alert! Unexpected entities approaching.
Olive Garden, 6/8 — Because best friends breadstick together.
ThinkGeek, 6/7 — Two guys walk into a bar, the third one ducks. (hey-o!)
Ann Taylor, 6/27 — 5,000 Dresses Donated.
ASPCA, 6/4 — Wild Horses on Trump’s Chopping Block
Threadless, 6/15 — Support the ACLU with Andy J. Pizza
Gilt, 6/19 — One Love: Get Our Exclusive LGBTQ Pride T-Shirt Benefiting The Trevor Project
Victoria’s Secret, 6/22 — You voted & the results are in…
Carnival Cruise Line, 6/14 — You Spoke, We Listened. Check Out Your #CARNIVALFOOD Snapshot
Sony Electronics, 6/22 — Don’t Forget to Share Your Sony Story: You Could Win a Camera

New posts on

The Fate of Yahoo Mail: Will Verizon Shut It Down?

Would You Describe Email Marketing as ‘Failure-Friendly’?

Webinar Recording + Q&A: 2017 State of Email Report

LiveIntent’s Everything Email Podcast: The 6 Stages of the Subscriber Lifecycle and More

More Email Marketing Workflows Incorporating Task Runners & Static Site Generators

What People Are Saying about the 3rd Edition of ‘Email Marketing Rules’

The 3rd Edition of ‘Email Marketing Rules’ Is Now Available!

The Last Word on May 2017

Listen to The Marketing Book PodcastI had the honor of being the very first email marketing book author on The Marketing Book Podcast, which is hosted by Douglas Burdett. During episode #130, Douglas and I talk about:

  • How email marketing is de-siloing and being integrated with other channels and business functions
  • How email is granted media, not owned media
  • The role of inbox providers like Gmail and Outlook
  • The Hierarchy of Subscriber Needs
  • How email deliverability now hinges on both negative feedback and positive engagement
  • Why buying email lists is so dangerous
  • Why brands focus too much on open rates
  • Misconceptions around subject lines
  • Optimizing your preview text
  • Mobile-optimizing your emails
  • Defensive email design and the use of fallbacks
  • How subscriber expectations are rising
  • The books that have influenced me and what I’m reading now

For all the details and lively discussion…

>> Listen to the Marketing Book Podcast

Building Successful Email WorkflowsBased on our 2017 State of Email Survey of more than 3,500 marketers, our second annual State of Email Workflows report takes a detailed look at every stage of email creation—from planning and creation to quality assurance and sending. The report is focused on industry averages, but what does the exceptional email workflow look like?

In this webinar, Product Manager Kevin Mandeville and I answer that question, sharing insights about the behaviors and processes that separate successful email programs from less successful ones. Some of those behaviors include the use of a year-round content calendar, the creation of email briefs for every email, the use of partials to speed up email development, and utilizing an extensive pre-send checklist.

If you didn’t make the webinar, there’s no need to worry. You can watch the whole thing, plus see the answers to the questions we didn’t get to during the live webinar.

>> Watch the webinar on the Litmus blog


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