CCPA vs. GDPR: Social Listening and Sentiment Learnings
The consumer privacy landscape has changed dramatically over the past few years. First, the General Data Protection Regulation (GDPR) went into effect in 2018, tightening privacy rules across the European Union. Then, the California Consumer Privacy Act (CCPA) was passed that same year and was enacted on January 1, 2020. When the law goes into enforcement on July 1, 2020 it will affect all companies doing business with Californians.
We were curious about how businesses and consumers were adapting to these laws and how their attitudes about privacy laws in general might be changing, especially since more privacy laws are on the horizon. To get a partial picture of how people reacted to both GDPR and CCPA, Oracle CX Marketing Consulting’s Social Media Strategy & Analytics Services team used social listening to check the reaction on social media. We compared social media mentions of GDPR to that for CCPA during key time periods, looking for similarities and differences in what people were saying about the laws.
While some of our findings weren’t shocking, others were definitely a surprise, as Oracle Consulting’s Vicky Czarniecki shares in this post…