Keep Optimising Podcast: Chad S. White, Author of ‘Email Marketing Rules’
Posted on July 15, 2020
I am excited to be the first guest on Chloe Thomas’ new podcast series, Keep Optimizing. The series will look at a different marketing channel each month, starting with email marketing.
During the 51-minute episode, we discuss a wide range of issues, including:
- How I got my start in email marketing
- Why email marketing is a good long-term career, and how it teaches you the skills you need to graduate up into marketing leadership positions
- Why I wrote the first edition of “Email Marketing Rules”
- What best practices are and how they can help marketers
- How to align business goals and email marketing goals
- Having a campaign-centric vs. subscriber-centric approach to email marketing
- Whether benchmarks are useful or not
- The importance of managing inactive subscribers
- The best places to attract high-quality subscribers and where you tend to only be able to attract low-quality subscribers
- The two things that new email marketers should learn about
- What to test to make your emails better
- What are the best email key performance indicators
- What does the next 6-12 months hold for email marketing
For the full conversation…
>> Listen to the podcast
Posted by Chad S. White
Email List Churn: How to Reduce Both Passive & Active Opt-Outs
Posted on July 14, 2020
It’s cheaper to keep a customer than find a new one. The same holds true for email subscribers—which also happen to be many of your best customers. That’s why it’s important for all businesses to minimize their email list churn, which can be a major drag on growing your email marketing audience and growing your business.
In this post, our email marketing consultants talk about:
- The 2 kinds of email list churn: passive opt-outs and active opt-outs
- 17 reasons why subscribers opt-out, recognizing that some are out of your control while others can be mitigated
- 8 strategies for reducing email list churn—early on, in the middle, and at the end of the email relationship
For a full discussion of all of that…
>> Read the entire post on Oracle’s Modern Marketing Blog
Posted by Chad S. White
Common Marketing Outliers: Identifying & Managing Them
Posted on June 30, 2020
The chances are high that your audience across your various channels is diverse—made up of people with different needs, different values, different constraints, and more. That’s why smart marketers develop marketing personas to help them better cater to the various groups of people that their brand attracts.
However, sometimes one or more small groups is so extreme in their behavior that they skew the overall behavior of your channel audience in a way that’s detrimental. These groups are called outliers and they can cause a number of problems, including…
- Clouding overall performance data, making it appear that you’re doing much better or much worse than you actually are
- Obscuring how your core audience is performing
- Concealing trends in your customer data, causing you to miss opportunities or fail to address challenges
- Skewing A/B test results and leading you to implement the wrong changes or strategies
Let’s talk about some common outliers you might have in your various audiences, and then how to manage your outliers to avoid having issues.
>> Read the entire post on Oracle’s Modern Marketing Blog
Posted by Chad S. White
Netcore Podcast: Strategies to Reduce Email Churn Rates
Posted on June 24, 2020
Since email has been the heart of marketing strategy, especially during the COVID-19 crisis, preventing email churn is the top priority for most email marketers. However, before you get to the task of retaining your email subscribers, it’s important for you to understand why your subscribers are churning, as well as which ones are worth retaining and which ones you must let go?
I join Netcore’s Chaitanya Chinta and Dennis Dayman on the Email Unplugged Podcast to shed light on the actionable items that can help reduce your email churn and retain quality subscribers.
We discuss:
- How big a problem email churn is for marketers
- Different kinds of subscriber churn, and how marketers can arrest those churns
- Actionable ways to increase email list growth, curb subscriber loss, and improve the quality of your email list
- Precautions for a marketer when running a win-back program
>> Listen to the podcast on the Netcore Blog
Posted by Chad S. White
On-Demand Webinar: The Questions to Ask Instead about Email Frequency & List Building
Posted on June 23, 2020
Not achieving your email marketing goals is frustrating, but achieving your goals and then not achieving success is devastating. This happens when marketers and executives ask the wrong questions. When that happens, the answer almost doesn’t matter, because it’s likely to cause you to put the wrong strategies in place regardless. A solid email marketing strategy starts by asking the right questions.
In this series of free on-demand webinars, we’re discussing a number of common email marketing questions that brands ask themselves, and then posing some better questions that brands should ask instead. In this 27-minute webinar, we’re looking at common questions about email frequency and list building, including…
- How can we send our subscribers more email?
- How can we attract more subscribers?
- How much did we grow our email list?
In each case, we’ll explain why those questions aren’t likely to help you achieve the email marketing success that you want, and suggest one or more questions that are better. Along the way, we’ll share advice from some of our more than 500 digital marketing consultants, as well as some real-world experiences from our clients.
>> Watch the free on-demand webinar on Oracle’s Modern Marketing Blog
Posted by Chad S. White
LiveIntent Podcast: What Does the Change in Email Behavior Mean for Marketers?
Posted on June 15, 2020
I join Kerel Cooper and Nick Dujnic, co-hosts of LiveIntent’s Real Time Banter podcast, to talk about how email behavior has changed during the coronavirus pandemic and what those changes mean for marketers.
Watch to hear insights on:
- How content consumption has changed during the pandemic
- How email behaviors like open times have changed
- Where some brands have gone wrong with mobile-friendliness
- How email has once again silenced the “email is dead” crowd
- How consumer product loyalties are up for grabs
- Why CPG brands need to build their owned audiences
- The need for product-maker and retailers to inspire and educate their audiences
- How list grown has been challenged during the pandemic
- The need to regularly audit your automated emails
- The concerns about ad adjacencies
>> Listen to the podcast on LiveIntent’s blog
Posted by Chad S. White
How Coronavirus Has Shifted Consumer Preferences
Posted on June 11, 2020
The COVID-19 pandemic clearly drove some new consumer behaviors: 28% of online grocery shoppers surveyed in March, for example, had made their first online grocery order ever that month because of coronavirus concerns, according to CPG marketing agency Acosta.
The unknown is whether those behaviors will stick. Human behavior is incredibly elastic after all. However, some consumer behaviors have already permanently shifted because of the impact of health and safety concerns, stay-at-home orders, the shutdown of non-essential businesses, remote working, travel restrictions, social distancing, supply chain disruptions, and other aspects of COVID-19 pandemic. And the longer these conditions last, the sticker all of these consumer changes will become.
Consultants and analysts at Oracle CX Marketing Consulting and Oracle Data Cloud see significant shifts in consumer preferences around:
- Consumer products brands
- Retail store brands
- Shopping channels
- Work environments
For all the details on how each of those have been affected…
>> Read the entire post on Oracle’s Modern Marketing Blog
Posted by Chad S. White
8 Email Marketing Improvements to Make During Slow Periods
Posted on May 1, 2020
When your business’s promotional email frequency is high during its peak season, chances are that your email program is almost exclusively focused on getting that next email out the door. However, you generally have more time to think about your strategy and invest in lasting improvements during your off-season—as well as during slow periods like the one that some businesses are experiencing now because of coronavirus.
“View slow periods as opportunities to reinvent your business,” says Kyle Sjoberg, Senior Strategic Consultant for Strategic & Analytic Services at Oracle CX Marketing Consulting. “Focus on projects that are typically pushed aside in the day-to-day hustle and bustle.”
Not sure which improvements your organization should focus on? To help you out, we surveyed Oracle CX Marketing Consulting’s more than 500 digital marketing experts, asking them which of 16 email marketing improvements they’d recommend most right now.
Here’s a countdown of the top 8 email marketing improvements recommended by our consultants to make during slow periods:
8. Improve Data Governance & Hygiene
7. Improve Email Production Workflow
6. Improve Email Design
5. Improve Signup Process
4. Improve Data Centralization & Availability
For the full countdown and full details on each of these improvements, plus advice from our consultants…
>> Read the entire post on Oracle’s Modern Marketing Blog
Posted by Chad S. White
Holiday Marketing Quarterly: Second Quarter 2020 Checklist
Posted on March 23, 2020
Oracle’s Holiday Marketing Quarterly gives B2C brands a quarter-by-quarter checklist for how to achieve more during the critical holiday season with their email marketing and other digital marketing channels. Along with guidance on planning, strategy, and prioritization, you’ll get advice and tips from some of Oracle CX Marketing Consulting’s more than 500 digital marketing experts.
Our second quarter guide contains a 19-point checklist and is focused on finishing your review of the 2019 holiday season, improving your subscriber acquisition and retention practices, improving performance visibility, and experimenting with new tactics and strategies. It covers six areas:
- Holiday Messaging Competitive Intelligence
- Subscriber Acquisition Source Optimization
- Unsubscribe Process Optimization
- Preference Center Refreshes
- Improved Analytics & Reporting
- Experimentation & Testing
For details on each of those areas…
>>Download the 13-page Q2 2020 Holiday Marketing Quarterly
Posted by Chad S. White
Bringing More of Your Data Together for B2B Audience Building and Segmentation
Posted on January 27, 2020
Digital marketing success requires constant improvement, but it’s not always easy to determine best next step toward achieving that improvement. That’s why Oracle developed the Marketing Maturity Model, which helps you determine where your organization is in developing its various capabilities and what should be done to enhance those capabilities.
In this post, Oracle CX Marketing Consulting’s Otilia Antipa discusses B2B audience building and segmentation capabilities and how to move from a siloed/departmental approach to a cross-channel approach.
For B2B audience building, she talks about how to achieve cross-channel data aggregation and how to reinforce your data acquisition by collecting communication preferences and profile data, doing progressive profiling, and taking other steps. For B2B segmentation, she discusses how to make more data-driven decisions and how to optimize and test on an ongoing basis.
>> Read the full post on Oracle’s Modern Marketing Blog
Posted by Chad S. White
Welcome! Email Marketing Rules is your guide to understanding the best practices of this complex, often misunderstood channel as you craft the best executions for your brand. Every week, we’ll explore strategies and tactics, discuss tips and inspiration, and dig into industry news and trends.
Chad S. White
Head of Research
Oracle Digital Experience Agency
Author of Email Marketing Rules and nearly 4,000 articles about digital and email marketing
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