Why B2B Brands Face Unique—and Sometimes Self-Inflicted—Email Deliverability Challenges
Email deliverability can feel out of your control. This is perhaps especially true of B2B brands, which have traditionally struggled with the mercurial spam filtering behaviors of corporate email servers and the IT overlords that control them. However, with Google Workspace and Outlook 365 making serious inroads into the corporate email market, B2B email deliverability is behaving more and more like deliverability for B2C brands.
That means that inbox placement is increasingly unifying around 7 core email deliverability factors:
- Infrastructure: The servers, setup, and controls used by a company’s email service provider (ESP) are important, as is authentication (SPF, DKIM, and DMARC).
- Volume: The higher your email volume and the more erratic your sending patterns, the more scrutiny you can expect from mailbox providers.
- Email Content: Instead of worrying about word choices, punctuation, and the balance of images and text in your emails, today you need to ensure your email code is safe and clean, and that you’re not linking to websites with poor reputations.
- Bounces & Spam Traps: Brands want to keep their hard bounce rates at 2% or under, and want to avoid adding spam traps to their lists.
- Spam Complaints: If more than 0.1% of a brand’s subscribers report their emails as spam, they may experience blocking or junking.
- Engagement: More than anything else, mailbox providers want to see senders’ subscribers opening, clicking, and otherwise engaging with their emails.
- Reputation: Each mailbox provider uses their own unique and secret weighting of the other six factors and their subfactors to create a reputation for each sender, which they attach to the IP addresses as well as the website domains used by the sender.
Given those factors, let’s talk about the unique behaviors of B2B brands that are the most likely to cause their emails to be junked or blocked, which can be expensive in terms of both opportunities lost and email deliverability remediation costs.