Infographic: The State of Welcome Emails

To determine the current state of welcome email programs, ExactTarget examined the welcome emails of more than 160 B2C brands, including retailers, restaurants, manufacturers, travel and hospitality, and nonprofits. The infographic below summarizes our findings. For more on this research, including examples of welcome emails, check out More Brands Sending Welcome Emails,…

Sending a Welcome Series Is the New Onboarding Differentiator

The beginning of an email marketing relationship is the most important. Not only are subscribers more engaged and more likely to convert, but optimizing the experience of a subscriber’s first month or so on your list can extend the overall time they remain engaged with your brand via email. The welcome email…

Email Signup Failures at Crisis Levels

Opt-in failures are costing brands high-quality subscribers and dampening their list growth. More than 15% of homepage and site registration email signup processes resulted in failures, according to ExactTarget research involving more than 160 B2C brands, including retailers, restaurants, manufacturers, travel and hospitality, and nonprofits. This is a worsening from several years…

Quarter of B2C Marketers Send a Welcome Email Series

Not only are more B2C marketers sending welcome emails, more are sending welcome email series. The first weeks of an email marketing relationship are the most critical, so they deserve the extra attention that a welcome email series can provide. Twenty-five percent of marketers send a welcome email series, according to ExactTarget…

More Brands Sending Welcome Emails, But Opportunities Remain

Welcome emails are among the top-performing emails that a marketer can send, so I was happy when my latest research found that more brands than ever are sending them. However, a closer look uncovered that there are still big opportunities for marketers to get better performance from their welcome emails. Nearly 81%…