Posted on September 14, 2018
ESPs are the technological foundation of the email industry—and the biggest line item in email marketing budgets. With so much on the line, it’s no surprise that frustrations with ESPs run high.
Marketers told Litmus that limitations with their ESP was third on their list of biggest challenges for 2018. And 16% of brands said that changing ESPs was on their list of email marketing priorities for 2018. But how do you pick the right tool for you? And is switching ESPs even the right call?
Based on findings from Litmus’ first-ever State of Email Service Providers report and additional research, this webinar explores the data and trends that shape the ESP industry to help you understand…
- What’s driving—and likely to keep driving—consolidation in the ESP industry
- Which ESPs are the most popular among brands in different industries, geographies, and more
- What’s involved with switching ESPs
- How to get more out of your current ESP
The Trends Transforming the Email Service Provider Landscape
Sept. 27, 2018
12pm ET / 9:00am PT / 4:00pm GMT
Chad S. White, Research Director, Litmus
Jason Rodriguez, Community & Product Evangelist, Litmus
Can’t make it on Sept. 27? Don’t worry. Register and you’ll receive the recording of the webinar.
Posted on September 13, 2018
More than 28% of brands dropped or switched email service providers during 2017, according to a Litmus poll. And more than 16% of brands told Litmus that changing ESPs was a top email marketing priority for 2018.
If you’re thinking of switching ESPs, first, be sure to create a solid ESP request for proposal (RFP). Second, go into the process fully understanding what’s involved.
To help you with that second part, Litmus reached out to email experts at Marketing Democracy, BrightWave Marketing, DEG, Trendline Interactive, emailvendorselection.com, Laughlin Constable, and Red Pill Email to get their advice.
Posted on September 12, 2018
Must-read articles, posts & reports
Mossberg: The Disappearing Computer (Recode)
Give Your Email Team the Keys to the Marketing Database (Neverbounce)
The Importance of Email File Size (SparkPost)
2018 Cart Abandonment Inspiration: We have abandonment issues (Curated Email)
The 6 Pillars of Effective Email Acquisition (Trendline Interactive)
Insightful & entertaining tweets
To all you email designer / developers out there. I salute you. Your world is soooooo different.
— Dan (@danjdavies) August 28, 2018
I’ve had a nightmare over the past few months with non-payers, late payers and excuse makers. My experience prompted me to make: https://t.co/d1ql0rRlif – A curated list of articles, tools and templates to try to help UK freelancers. #freelance #freelancers
— Paul Maloney (@p_maloney) August 7, 2018
To all sales reps ever: Emails do not “get lost in my inbox.” I just don’t read yours.
— Matt Byrd (@mparkerbyrd) August 16, 2018
“We value you as a customer and would love to hear your feedback.” -email@example.com
— Greg Galant (@gregory) August 22, 2018
— Krissy Head (@krissmatiss) August 24, 2018
Sure, sex is great but have you ever taken new email template designs and spent 5 hours with graph paper breaking them down to their individual elements? #emailgeeks #EmailMarketing @litmusapp #ThursdayMorning
— Libby Pauly (@lpdesignsvt) August 30, 2018
Noteworthy subject lines
ASPCA, 8/3 – Wildfire Update: 300+ Animals Assisted
Tiny Prints, 8/19 – Here’s a sneak peek at our 2018 Holiday Collection
The North Face, 8/19 – Labor Day Starts Now
Nike, 8/3 – Back-to-school essentials
FansEdge, 8/4 – Four Weeks Till College Kickoff…Got The Feels?
Hayneedle, 8/8 – Game on: Up to 35% off homegating gear starts now …
Morton’s, 8/3 – Dine with us during Boston Restaurant Week!
Olive Garden, 8/9 – You get together. We’ll handle the rest.
REI, 8/9 – Spend a Relaxing Night in the Woods with Us
Jetsetter, 8/12 — #UpAllNight: Cities That Never Sleep
Victoria’s Secret, 8/8 – Because AC.
Pier 1 Imports, 8/18 – Hey summer, don’t let our pumpkins hit you on the way out.
REI, 8/19 – REI & Brooks are Giving Back to Scenic Trails
The North Face, 8/2 – Recycled tees that give back…
Ann Taylor, 8/12 – LAST CHANCE: $10 Off A Rotating Wardrobe
ModCloth, 8/19 – Exponential outfit options right this way.
Staples, 8/19 — $10 off is like lunch money in your pocket.
Sony, 8/4 – Meet Your New Assistant | Sony Smart TV with Google Assistant
White House Black Market, 8/26 – Start The Week Off With Confidence
Banana Republic, 8/28 – Working overtime (the clothes, not you).
Horchow, 8/26 – What’s new: Hooker Furniture
Barneys New York, 8/18 – The Top Jewelry Trend for Fall
J.Jill, 8/30 – The Fall Five—essential styles you need now.
Williams Sonoma, 8/12 – 10 Things You Didn’t Know Your KitchenAid Could Do
Jetsetter, 8/19 – Live the “Crazy Rich Asians” Lifestyle at These 7 Real-Life Film Locations
Clinique, 8/30 – Play now for a Superheroes Makeup Kit.
New posts on EmailMarketingRules.com
Posted on September 5, 2018
As a culture, we’ve been trained to instinctively see every mistake and every failure as bad. But smart marketers know the truth: Only frequent mistakes and only big failures are bad.
Infrequent and small errors are opportunities to learn and improve, and are pretty much inevitable—particularly, if you’re doing anything innovative. This is especially true in the world of email marketing, where frequency is high, turnaround times are short, resourcing is lean, and complexity is growing with no end in sight.
However, despite the outsized opportunity for email marketing mistakes, more than 50% of brands haven’t sent an apology email for an email error in the past 12 months, according to Litmus’ 2018 State of Email Survey.
Our research shows that if you’re in that group, there’s a decent chance that you should be concerned rather than proud. Yes, email marketing mistakes aren’t great, but not making any could be a sign of much bigger structural problems within your email marketing program and within your company.
In this 5-page Leadership Brief, you will learn…
- How the strength of an email program’s quality assurance process affects the likelihood of making an apology-worthy mistake
- How company culture can impact the remediation of email marketing errors and the customer experience
- About the relationship between email program innovation and email mistakes
Posted on August 29, 2018
Nearly 5% of brands are very dissatisfied with their email service provider, and another 23% are dissatisfied, according to a Litmus poll. Many of those brands might consider switching ESPs in the months ahead.
However, before any brand switches ESPs, they will likely write a request for proposal. A RFP is a list of questions you send to prospective vendors, whose answers you then compare to one another to differentiate their offerings and find the best fit for your brand’s needs.
But which ESP candidates should you include? How should ESP RFPs go in terms of process? What should you include in your RFP?
To answer those questions and more, Litmus reached out to email experts at Marketing Democracy, BrightWave Marketing, DEG, Trendline Interactive, emailvendorselection.com, Laughlin Constable, and Red Pill Email.
Posted on August 24, 2018
Brand style guides tend to meticulously detail permissible fonts, header sizes, image style, logo sizes and placements, and on and on. However, despite the clearly unique considerations of the email channel, many companies don’t have any email-specific guidance in their brand guidelines.
Nearly 38% of brands don’t have email brand guidelines, according to Litmus’ 2018 State of Email Survey, which is based on a survey of 3,000 marketers worldwide.
Thankfully, more brands are seeing the need to add email-specific content to their style guides, with 18% more brands creating email brand guidelines since 2016. That’s with good reason.
Having email brand guidelines makes designing emails easier and faster, particularly in organizations with distributed email programs or that use email agencies or freelancers. Marketers who describe their email programs as successful are 27% more likely that those at less successful programs to have brand guidelines for email (68% vs. 53%).
For all the details on what to include in your email brand guidelines…
Posted on August 23, 2018
The first step in designing a great email of your own is often seeing a great email from another brand. In a word, the first step is inspiration.
While some marketers get their email inspiration from Pinterest boards, Dribbble, and other websites, the most common way is simply by signing up to get email from great brands.
Want to know which brands you should consider subscribing to? In our 2018 State of Email Survey, we asked marketers which brands they thought had the most inspiring email marketing programs. Here are the top 30 brands, based on more than 3,500 brand suggestions from nearly 1,400 marketers.
Consider these must-subscribe brands…
Posted on August 16, 2018
Email marketing’s return on investment is 38:1 on average, according to a Litmus survey of 372 marketers worldwide. That’s both good news and bad news… [Tweet this]
The good news is…
That’s a ringing endorsement of email’s acceptance among consumers, its targeting and personalization capabilities, and its business utility. By most measures, the ROI for email marketing is roughly twice that of other digital channels—if not better—and blows away the returns seen with traditional media channels like TV, radio, and direct mail.
The bad news is…
This high ROI misleads marketers and gives them false comfort. Here’s why…
Posted on August 14, 2018
In Episode 2 of the new Really Good Emails Podcast, Matt Helbig and Mike Nelson dig into the results of their 2018 Email Industry Conditions study, which is based on survey responses from more than a thousand people in the industry. They talk about some of the most interesting stats—including team sizes, jobs, and email inspiration sources—and reminisce about their first jobs in email marketing (no shame, gentlemen, no shame).
Then I join the podcast to talk about Litmus’ 2018 State of Email Survey Research Series, how some of our results differ from Really Good Emails’ survey, and interesting findings around email production times and email review processes.
Posted on August 13, 2018
Email marketing has changed profoundly over the last 10 years, but I don’t know that the email marketing industry has fully recognized the impact. We still talk a lot about “email service providers” and “email marketers,” which may be limiting our audience and limiting our ability to educate and rally the industry.
That’s because many companies that enable brands to send email may not think of themselves as email service providers. And many people who send marketing emails may not think of themselves as email marketers. I know for sure that many marketers define an ESP much more broadly than we as an industry tend to.
The results of Litmus’ 2018 State of Email Survey really drove this reality home for me…