The Last Word on October 2017

The Last WordA roundup of email marketing articles, posts, and tweets you might have missed last month…

Must-read articles, posts & reports

The Better Email on Design (Jason Rodriguez)

95% Boost in Conversions from a Small, Simple Change (Email Optimization Shop)

What annoys your clients the most when receiving an email? (Smart Insights)

Why Email Is the Locomotive of Digital Marketing (Forbes)

Email marketing trends 2018 (Smart Insights)

Insightful & entertaining tweets

Noteworthy subject lines

ASPCA, 10/18 — Don’t Miss Out. Get Your ASPCA Calendar!
Kate Spade, 10/18 — cat ladies, rejoice!
Clinique, 10/14 — Gift sets for that holiday glow. 5 FREE minis with purchase.
RH, 10/12 — Introducing the Holiday 2017 Collection. Free Shipping on Hundreds of Items.
The Container Store, 10/1 — Got an organizing project? We’ve got a Starter Kit that’ll help
The Crutchfield Team, 10/22 — Sonos + Alexa = Sonos One
DNC Rapid Response, 10/25 — Our rights > Big corporations
FansEdge, 10/12 — THE YANKEES WIN! NY Is In The ALCS!
Nike, 10/22 — Layer your way to peak performance.
ModCloth, 10/7 — ’Cause legs need love, too.
RH, 10/22 — Introducing the Moroccan Cactus Silk Pillow Collection
Wayfair, 10/14 — UNDER-$150 TV stands. Popcorn not included.
GapKids, 10/14 — Here to save the day: Gap x Justice League
Hasbro, 10/12 — Super(hero) Savings
Gucci, 10/11 — Debuting the Unskilled Worker Collection
Godiva Chocolatier, 10/14 — You Asked, We Listened! Our Large Chocolate Bars are BACK
NFLshop, 10/31 — RESTOCK ALERT: Patriots Nike Free Trainer V7 Shoes (will sell out fast!)
Subway, 10/12 — Are you ready for some fooootlooongs?
San Diego Zoo & Safari, 10/13 — Happy, Happy Hippos
Gander Outdoors, 10/25 — Field Tips: The Lowdown on Ground Blinds
Neiman Marcus, 10/14 — Say yes to dresses under $300
Victoria’s Secret, 10/14 — HOLD ON: Free tote in stores!
The Container Store, 10/27 — Watch our Best-Selling Products In Action
Anthropologie, 10/14 — Text me, pls.
Victoria’s Secret, 10/12 — BRA #GOALS: New fall colors!
Sony Electronics, 10/18 — Be a Part of Sony Research | Tell Us What You Think

New posts on EmailMarketingRules.com

The Rarest and Coolest Defensive Design Tactic: Email Pixel Art

Smart Insights: Email Marketing Trends in 2018

Email Interactivity: Opportunities and Challenges

Webinar Recording + Q&A: The Root Cause of Poor Email Deliverability

Email Design Podcast #78: The 2017 State of Email Deliverability

The Last Word on September 2017

Email Pixel ArtImage blocking is common, with some email clients disabling images by default and some subscribers turning off images to save mobile data or for other reasons. Because of that, email marketers need to use defensive design techniques to ensure that their message is conveyed when images are disabled.

Defensive design consists of three key tactics:

  1. Using HTML or live text as much as feasibly possible, instead of embedding all of your text into your images
  2. Adding ALT text to your images—or better yet, styled ALT text
  3. Using background colors on table cells

Let’s focus on that last tactic. Adding a background color to a table cell creates banners, content blocks, and is essential to making bulletproof buttons.

That’s great, but background-colored table cells can do more—much more. In addition to being used along with HTML text to create email content that is unaffected by having images blocked, table cell background colors can be used as a fallback for images. You do this by creating an email mosaic out of table cells and placing it behind an image. When the overlaying image is blocked and disappears, then the underlying email pixel art appears.

>> Read the full post on the Litmus blog

Smart Insights: Email Marketing Trends in 2018

Read the full article on Smart Insights2018 is fast approaching, so Smart Insights’ breakdown of six emerging email and marketing automation trends is timely.

Their top email marketing trends in 2018—which were informed by contributions from experts, including myself—covered:

  1. GDPR, which Tim Watson of Zettasphere said would be “very disruptive if not terminal for email 3rd party data and that it would spur “more innovation in list growth this year than for the last 14 years.”
  2. Interactive email, which presents many opportunities and challenges for email marketers
  3. Conversational email copywriting, which is essentially about how to write email copy like a human
  4. Mobile-friendly designs, which are an imperative given the current email reading habits
  5. Deliverability, which I predicted would be boosted by an increase in email authentication driven by the emerging Brand Indicators for Message Identification (BIMI) standard
  6. Personalization and segmentation, which will be driven by affordable machine learning and AI solutions

For all the details…

>> Read the full article on SmartInsights.com

Interactive Email's Opportunities and ChallengesEnthusiasm for email interactivity is at an all-time high this year, with marketers declaring that 2017 is the year of email interactivity, saying that interactivity was a bigger trend than Big Data. Marketers are right to be excited.

Allowing subscribers to click in an email and activate additional content within that email reduces friction by not forcing them to visit a website or app. However, email’s disruptive evolution from static message to mailable microsite presents many challenges.

But first things first. Before we look at the challenges, let’s look at all the opportunities that email interactivity offers to marketers.

>> Read the full post on the Litmus blog

Watch "The Root Causes of Poor Email Deliverability" webinarBeing blocked and blacklisted should be far less common than they are today, when 34% of marketers have been blocked and nearly 15% have been blacklisted in the past 12 months, according to Litmus’ 2017 State of Email Deliverability report.

After examining the subscriber acquisition, permission, inactivity management, and other practices of more than 3,500 marketers, we’ve identified the root causes of poor inbox placement. We’ve also identified the half-measures marketers take to avoid addressing those root causes.

In this webinar, deliverability expert and Litmus Product Manager Jay Brangiforte and I discuss the various ways that marketers try to improve their poor email deliverability and which ones work best.

If you didn’t make the webinar, there’s no need to worry. You can watch the whole thing, plus see the answers to the questions we didn’t get to during the live webinar.

>> Watch the webinar on the Litmus Blog

The Last Word on September 2017

The Last WordA roundup of email marketing articles, posts, and tweets you might have missed last month…

Must-read articles, posts & reports

Improving Gmail Delivery (Word to the Wise)

7 Really Good Unsubscribe Pages + Preference Centers (Really Good Emails)

What’s the Most Annoying Thing About Email Marketing? (eMarketer)

Getting GDPR consent & opt-in (Zettasphere)

Insightful & entertaining tweets

Noteworthy subject lines

American Red Cross, 9/5 — Stories from our Texas shelters
Lands’ End, 9/14 — Squall answers Mother Nature’s call + 30% off
Lenovo, 9/7 — Where Does Your Loyalty Lie?
Lego, 9/10 — 24 gifts are better than 1!
Ann Taylor, 9/19 — 1 Classic Piece. 3 Brand New Outfits.
ThinkGeek, 9/1 — Pre-order exclusive Star Wars: The Black Series figures!
Carnival Cruise Line, 9/2 — Our Monthly Destination Spotlight: Alaska
The North Face, 9/10 — Meet our NEW ridiculously comfortable fleece…
Hayneedle, 9/10 — Let’s do launch: Our NEW app is here!
Gucci, 9/7 — Introducing Gucci Decor
Gilt, 9/5 — Celebrate the New Gilt with $30 Off
Garnet Hill, 9/14 — New flannel pj’s to enjoy, organically
Apple, 9/15 — iPhone 8. Apple Watch Series 3. Pre-order now.
NFLshop, 9/17 — Patriots Win Week 2: Time for NEW Gear!
Olive Garden, 9/18 — Save on your favorites for game day.
Saks Fifth Avenue, 9/27 — Paris Fashion Week: everyone’s talking about Dries Van Noten
Saks Fifth Avenue, 9/30 — Joseph Altuzarra’s Must-See Guide to Paris
The Container Store, 9/10 — 5 Entryway Ideas for Quick Organization – 25% Off!
Epicurious, 9/6 — The Best Roast Chicken Recipe of All Time
Applebee’s, 9/5 — A meal for two that includes everything but the people.
Sony Electronics, 9/13 — Say it. See it. Control TV with Your Voice
Clinique, 9/7 — There’s a mascara for that. Free 4-pc. Kit with purchase.
ModCloth, 9/6 — Ordinary is so overrated.
Gap, 9/14 — Cher and Future meet in the Gap
eBags, 9/15 — Keep calm and get two weeks of clothes in your carry-on!
ToysRUs, 9/28 — Ready for Some Seriously Extended Play?
Kate Spade, 9/10 — last chance to enjoy 25% off when you shop with purpose…
Anthropologie, 9/27 — How to pre-shop.
Gap, 9/30 — Success! We found **puffers** for you
UncommonGoods, 9/27 — “Where’d You Get That?”
Petco, 9/30 — If you saw $5 on the floor, would you pick it up?
MAC Cosmetics, 9/7 — M•A•C Studio Fix – Get Your Fix. Join the #FIXFAM

New posts on EmailMarketingRules.com

The POGLE Media Model: Why Email Marketing Isn’t Owned Media

Email Marketing’s Gender Pay Gap

CAN-SPAM: How to Fix It So It Stops Hurting US Businesses

The Last Word on August 2017

Email Design Podcast 78 - The State of Email DeliverabilityIn this episode of The Email Design Podcast, I talk with host Kevin Mandeville about the findings of our 2017 State of Email Deliverability ebook, which is the latest in our State of Email Survey research series. The report addresses the email marketing behaviors that improve and harm deliverability.

During this 48-minute podcast, we discuss some of the major findings of the report, including:

  • The prevalence of being blocked and blacklisted
  • The effects of using various subscriber acquisition sources
  • The merits of single vs. double opt-in practices
  • The adoption of email authentication, list-unsubscribe, and encryption
  • The use of email address verification, bounce management, and spam filter testing
  • The adoption of re-engagement, win-back, and re-permission campaigns
  • The use of deliverability monitoring and supplemental analytics

Our discussion provides insights and context not provided in the ebook.

>> Listen to the podcast on the Litmus Blog

>> Listen on SoundCloud

The POGLE Media ModelEmail is the worst and most frustrating kind of owned media—because it’s not owned media at all. Email is like a pet dog. He doesn’t behave just because you “own” him.

If you think of email marketing as owned media, chances are that you struggle. Perhaps you rail against Outlook messing up your email designs. Perhaps you curse Gmail for not delivering your emails. Perhaps you get angry when people who opted in to get your emails then mark them as spam. Or perhaps you bristle at the thought of suppressing emails to subscribers who haven’t opened your emails in years. After all, they gave you permission. You own those email addresses.

It’s difficult to succeed with email marketing if you think of it like catalogs, direct mail, store signage, and other owned media. While brands create the content of their email messages and develop the audience that their emails are sent to, they don’t control the platform used to distribute that message. Inbox providers and email users control the platform.

That said, if you’ve always thought of email marketing as owned media, you can be forgiven. After all, if email isn’t owned media, then where does it fit into the paid-owned-earned (POE) media model? It’s not paid, because brands are not paying to reach an audience developed by a third-party. And it’s not earned, because the brand is creating the message, not consumers.

The problem is that the POE media model just can’t accommodate all modern marketing channels. While it did a good job of describing traditional media, it can’t account for most digital channels, which have generally been stuffed awkwardly into the owned media bucket

We need new language and a new framework to describe marketers’ various channel activities to bring greater clarity to the marketing mix. Say hello to the POGLE media model…

>> Read the full post on the Litmus blog

Being blocked and blacklisted should be far less common than they are today, when 34% of marketers have been blocked and nearly 15% have been blacklisted in the past 12 months, according to Litmus’ 2017 State of Email Deliverability report.

After examining the subscriber acquisition, permission, inactivity management, and other practices of more than 3,500 marketers, we’ve identified the root causes of poor inbox placement. We’ve also identified the half-measures marketers take to avoid addressing those root causes.

During this webinar, Research Director Chad White and deliverability expert and Litmus Product Manager Jay Brangiforte will discuss the various ways that marketers are trying to improve their deliverability and which ones work best.

The Root Causes of Poor Email Deliverability
Sept. 28, 2017
10:00am PT / 1:00pm ET / 5:00pm GMT

Can’t make it on Sept. 28? Don’t worry. Register and you’ll receive the recording of the webinar.

>> Register for the free webinar

Email Marketing’s Gender Pay Gap

The Size of the Gender Pay Gap in Email MarketingAt $68,000, the average salary for full-time workers involved in email marketing in the U.S. is comfortably above the median household income in America of $59,039 in 2016. Men and women don’t share equally in the good fortunes and strong health of the email marketing industry, according to Litmus’ State of Email Survey of more than 3,500 marketers.

Women earn just 89 cents for every dollar men earn in the email marketing industry ($65,000 for women vs. $73,000 for men).

In order to compare apples to apples, we examine the factors that shrink and exacerbate the gender pay gap, including:

  • Employee age
  • Employee experience
  • Company industry (e.g., B2C, B2B, etc.)
  • Company size
  • Company location

For the full results of our research,…

>> Read the full post on the Litmus blog

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